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Customer Ideas Portal

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Use the app in conjunction with a physical phone

Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would s...
Kimberly Colucci-Nyari 11 days ago in RingCentral Web/Desktop App 4 New

Option to disconnect one party in a conference call

We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.
Crystal Aikman 11 days ago in RingCentral Web/Desktop App 0 New

Increase length of time reports are saved

All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting
Angela Zipperer 3 days ago in RingCentral Analytics 0 New

caller id following the call

can we set it up where the caller id of the original caller follows the call throughout many transferrers
Heather Casteel 4 days ago in RingCentral Phone 0 New

Meta Data in Voicemail Playback

Currently when playing a voicemail it plays the name of the caller, if not available the caller ID number, but not both. It would be nice to have the following per our staff request... 1. the option in mailbox settings to allow you to turn on/off ...
Richard Valenta 7 days ago in RingCentral Phone 0 New

Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App

Allow All Contact Fields to be Searchable within the Glip/Jupiter/MVP App. Example: The Company Field is Not Searchable from the Search Field or Filter Field.
Christopher Mullin 4 days ago in RingCentral Web/Desktop App 1 New

REINSTATE THE NUMPAD ENTER KEY WHEN DIALING

Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us ...
David Dao 5 days ago in RingCentral Web/Desktop App 0 New

Ring Central App HUD Display Grid of Extensions

The RingCentral Phone App HUD Displayed the User Extensions in a large grid pattern which was very easy to glance and see who is on an active call or not, etc.. The RingCentral App only has a list to scroll through for user extensions and doesn't ...
Jeff Perlaky 5 days ago in RingCentral Web/Desktop App 0 New

Synchronize Workspace Calender with 0ffice 365 or google calender.

It will allow users to have an overview of the synchronized calender in one go and using only one application.
Karan Ramsorrun 10 days ago in RingCentral Web/Desktop App 0 New

Phone Numbers on Call Queues Should be Able to Send and Receive SMS

Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.
Shane Piskur 2 days ago in RingCentral Phone 0 New