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Customer Ideas Portal

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New RingCentral - no date stamp for text messages from the day of

Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the tex...
Bianca Delgado 10 days ago in RingCentral Web/Desktop App 1 New

Create a new user field to represent geographical location ("Country" or "Region")

PURPOSE: Such a field would facilitate reporting, user searches, exporting, filtering for and applying user templates based upon location in user account management. Being part of a global company I can testify this would be of great benefit. SUGG...
Shafeeq Sadiq 17 days ago in RingCentral Phone 0 New

Download SMS via RC App.

There should be an option to download the SMS in bulk or per conversation.
Rose Smith 17 days ago in RingCentral Web/Desktop App 0 New

Quality Evaluation - ability to update / delete comments

When completing an evaluation, if you add a comment beside a specific questions / component, once it is added you cannot update or delete it. The only way to fix is to override with another comment. In addition, after saving an evaluation as a Dra...
Kim Landry 24 days ago in RingCentral Contact Center 0 New

Provide the ability to get history of hardphone online/offline status

Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.
Tracey Lulek 1 day ago in RingCentral Admin Portal 0 New

Turnoff messaging tab for MVP

Turn off messaging feature per Role. Allow customer to be able to select the Role to not have access to messaging with Desktop or mobile app. This will allow customer to restrict outside contractors for security reasons.
Tony DaSilva 3 days ago in RingCentral Web/Desktop App 0 New

Live Monitoring a user not a call

Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Cur...
Michael Elsing 9 days ago in RingCentral Web/Desktop App 0 New

Status time on MVP

We would like to have view how long someone's status for example away for 10 minutes. It would be nice for managers and supervises. This is for users that are not in MaxAgent. This is preventing us from moving to MS Teams.
Tony DaSilva 18 days ago in RingCentral Video 0 New

Ability for Queue managers to be notified when call is waiting

It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can ...
Stephanie Rensburg 1 day ago in RingCentral Web/Desktop App 0 New

Have the ability to notify all employees via text or email that the office/business would be closed due to weather or an emergency situation like power outage etc.

It would be great to have the ability to use RC to send a notification via email, text or the RC phone app to alert employees that they don't need to come into the office because of weather or some type of problem like power outage, fire or whatever.
Brian Harvison 22 days ago in RingCentral Phone 0 New