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Customer Ideas Portal

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Need option to schedule reports in Business Analytics with PDF

Currently there is only the option to schedule reports in Business Analytics with an Excel. Please add option for PDF. It's much easier for our users to open and read on mobile devices.
Cameron Hellmuth 9 days ago in RingCentral Analytics 1 New

Possibility to filter by more criterias when adding members to a qall queue

There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies wi...
Holger Haase about 1 month ago in RingCentral Admin Portal 1 New

text-to-speech feature for the disabled

Text-to-speech capability for disabled people using the RC Engage platform. Text-to-speech (TTS) is a technology that converts text into spoken words, which can be useful for people who have difficulties reading, writing, or speaking. Some of the ...
Joe Sgroe 2 days ago in RingCentral Engage Voice 0 New

Merging Calls in RingCentral harder to do in "New Layout"

New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option) This is making it harder for our users to "Merge' calls. Can we get the functionality added back into th...
Led Tasso 27 days ago in RingCentral Web/Desktop App 0 New

Validate Rules for User accounts

I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found th...
Chris Call about 1 month ago in RingCentral Admin Portal 0 New

Lock email from end user updates

We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breads the SSO login. It would be global, not just US.
Kimberley Eames 17 days ago in RingCentral Admin Portal 0 New

Ability to assign dedicated fax number to multiple users

It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.
Ralph Reyes 3 months ago in RingCentral Admin Portal 0 New

Adhoc Internal users to Video Conference

If I start a video call with another employee and want to add a third, fourth or more employees to the video call, we would like to see the ability to add another extension number and not have to send a code or link to join a video meeting. This w...
Candy Bergman about 2 months ago in RingCentral Video 2 New

series meeting with two Event organizer, with the same rights

Customers have a standing meeting (meeting series) which should have two hosts, as it is a joint meeting of two teams with the same area of responsibility. Normally it is fine, that there is only one host, but in certain situations it would be imp...
Thomas Auel about 2 months ago in RingCentral Meetings & Webinar 0 New

Lossless full screen 4k video sharing on RingCentral Video

We should be able to have lossless 4k video screen sharing on RingCentral Video. i.e. When two users have the same 4k monitor, they should be able to exactly represent the entirety of the sender's screen on the viewer's screen with no boarders or ...
Josh Fort 2 months ago in RingCentral Video 4 New