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Customer Ideas Portal

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Support Jabra Suite and Jabra Headsets

Can we please get integration with the Jabra Suite (as a soft phone) so we can support the physical buttons on the headsets for call hang up / mute / busy light. I am speaking specifically to the Jabra Evolve line of headsets.
about 3 years ago in RingCentral Phone 3 Already exists

Fax: Increase file attachment size limit.

FAXING: increase attachment size from 20 MB to 30MB, since most scanners scan to the full capacity around 30MB per max load of scanned documents
about 3 years ago in RingCentral Phone 3 Already exists

Company Wide Call/SMS/Fax blocking

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers...
Guest almost 3 years ago in RingCentral Admin Portal 8 Already exists

Add a call log for a video meeting

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.
Guest almost 2 years ago in RingCentral Analytics / RingCentral Video 0 Already exists

Case - Automate Alerts Notifying RC Tech Support When Attachments Are Added

It is really annoying when I have to go in and add a comment "Adding Attachments" when I attach screenshots, logs, and other information. This is a great opportunity for an automated notification once an attachment is added so customers don't need...
Elizabeth Witte 11 months ago in RingCentral Admin Portal 3 Already exists

Remove the option to change outbound Caller id on App

Please allow admin to restrict users in changing their outbound caller using App. We can create a custom role to restrict outbound caller id but is only applicable on admin portal and they are still able to change it using the app.
Guest almost 3 years ago in RingCentral Web/Desktop App 3 Already exists

Indicator on RingCentral App for Failed SMS Sent

Hi Team, Please have or put an indicator to RingCentral app so that we can easily check if the SMS we sent is failing. Right now it is not showing any error message
Guest almost 2 years ago in RingCentral Web/Desktop App 2 Already exists

Live Call Waiting Data

Would be great to have a live call queue so we can see howmany people are calling and howmany people are waiting in the queue for our suicide prevention line.
Michael Everett over 2 years ago in RingCentral Analytics 1 Already exists

receive fax in multiple RC App users

User wants for all of his employees to receive the same fax sent to one extension, on their RC App.
Ivy Canales over 2 years ago in RingCentral Web/Desktop App 2 Already exists

Data retention for sent fax items for more than 30 days.

Data retention for sent fax items for more than 30 days.
Guest about 2 years ago in RingCentral Admin Portal 2 Already exists