Customer Ideas Portal

Currently call queue members in an overflow queue can only have calls delivered on a rotating or fixed order. Please enhance this feature to allow for simultaneous call delivery for the overflow queue.

I'd like to be able to block these type of numbers. We receive 1-2 SPAM messages a week from 5 digit numbers.Note: This conversation was created from a reply on: Unable to send SMS to a 5-digit number.

Such as number of texts send/received, and time to respond, etc. Our business communicates with a large number of clients on a daily basis through phone, text, and email. We regularly analyze our phone call data, such as length of call, time to an...

We have several team members that would like to start our daily conference call, but currently we are limited to having one main host. That main host can then add other co-hosts or change who the host is but we would like the ability to have more ...

Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would s...

I have 2 VVX500 phones. I have set both phones to monitor all lines as well as be able to pick up a line. The problem I have is that when I place someone on hold the other phone rings. The person can "silence" the call, but you can't tell why it i...

Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to t...

It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop...

We would like to request a feature to have the option to enable and set globally via RingCentral Service User portal for Ring Central Meetings for "Allow guest to join before host". This would make it simpler to control and would not require to se...

There is no option to create a customized greeting for my conference calls. This is unacceptable.