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Customer Ideas Portal

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Play announcement "press 1" on call Queue

we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment....
PCPLUS NETWORKS about 2 years ago in RingCentral Web/Desktop App 5 Needs more information

Be able to allow/restrict video recordings for RingCentral Video to certain users

Be able to allow/restrict video recordings for RingCentral Video to certain users
Rona Orenstein over 1 year ago in RingCentral Admin Portal / RingCentral Video 2 Needs more information

Automatic start of conferences / meetings

When a meeting is scheduled, all registered participants should be called automatically. If I am a participant in a meeting but was not present at the start of the meeting, the client should display that a meeting is currently running and that I h...
Manfred Horsch 7 months ago in RingCentral Video 1 Needs more information

Audible Chat Notification

It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile
Wendy Bush 9 months ago in RingCentral Web/Desktop App 2 Needs more information

A translating feature

A button next to a non-English message where someone can easily translate with a click of a button
Jessica Ortega 10 months ago in Developer Platform and APIs 3 Needs more information

Make it easier for user interface, scheduled texting, mass texting

Your interface is outdated and can be used more efficiency. It's time consuming on how to create mass texts and scheduling them.
Kirsten Kuhar 10 months ago in RingCentral Web/Desktop App 3 Needs more information

ENABLING COMPANY DIRECTORY SETTINGS

We would like to enable the company directory setting
Nicolas de TRAKmy 7 months ago in RingCentral Admin Portal 1 Needs more information

I need to be able to pull abandoned calls details on an as-needed basis vs. waiting for a data refresh.

Sales. We call abandoned calls back to sell. If we have to wait hours to get the details, then we risk losing the sale.
Timothy Larsen 11 months ago in RingCentral Contact Center 7 Needs more information

More Flexibility in WFM Pro

It recently came to my knowledge that in WFM Daily Rules are suggested to be kept at a 4 hour variable scheduling window. We are a business that supports 36 restaurants. Our call center hours are 6am - 12am and our agents work very flexible hours....
Lindsay Wallace 7 months ago in RingCentral Contact Center 3 Needs more information

Splitting Audio

There is no way to split audio or set up a “ride along” situation for training purposes.
Blake Abig 8 months ago in RingCentral Web/Desktop App 1 Needs more information