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Please Add this feature. Caller ID for SMS Inbound Texts to include Caller ID even when not in Contact List

I receive texts from outside my contact list frequently, and cannot determine who is textig me without asking them.
Front Office . about 1 hour ago in RingCentral Mobile App 0 New

3 extensions or phone numbers in one application

To have an option to log in to three extensions in one application.
Rinny Dela Cruz about 3 hours ago in RingCentral Web/Desktop App 0 New

Group Memberships to include Ring Groups

It would be helpful if Users / Group Memberships would also show the Ring Groups that users belong to. To take it a step further is would be great to be able to add/remove Ring Groups from the users in this area as well.
Susan Pieroni about 5 hours ago in RingCentral Admin Portal 0 New

Auto Assign New Users to HUD

It would be extremely useful to have a new user automatically added to existing user's HUD automatically. This would ensure that all users can quickly contact a new user and not have to worry about manually adding them.
Jason Aubuchon about 6 hours ago in RingCentral Web/Desktop App 0 New

Review Poly Blackwire headsets for approved list

Please review/evaluate the Poly Blackwire headsets (specifically the 3320) for possible approval for recommended headset list. Our teams work completely remote and as with most call centers, have a regular rate of turnover. Oftentimes, equipment i...
Selena Lewis about 8 hours ago in RingCentral Engage Voice 0 New

Export of attendee list to CSV

When we were using RCM (powered by zoom) before transitioning to RCV we utilized the export attendee list functionality a lot as we use the attendee lists as the equivalent of "signing in" at a physical in person mtg for reimbursment of our member...
Kris Kleinschmidt about 9 hours ago in RingCentral Video 0 New

Include a way to analyze Common Area phone activity

We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each in...
Peter Elliott about 10 hours ago in RingCentral Analytics 0 New

WFM Pro - Display Remaining balance in Hours instead of days

In time off rules, it would be much easier to manage if the time allotments were in hours instead of days, or at least be able to set the preference. As team members use partial days of an absence type, it becomes more complicated than it needs to...
John Bruns about 11 hours ago in RingCentral Contact Center 0 New

Shared Status directly shown in the HUD

Last 10 years we used xphone with the teampanel. (its like the HUD of RingCentral). It would be a great improvement if the shared status shown in the HUD directly.
Matthias Georg Mest about 17 hours ago in RingCentral Web/Desktop App 0 New

Grant users the ability to change call forwarding and availability states on behalf of other users

Our principal wants their assistant to be able to modify their call forwarding profiles and their availability states. A feature that allows a user to delegate permission to another user to change their availability state and forwarding profiles w...
Daniel Valastro 1 day ago in RingCentral Phone 0 New