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Deskphone to make and receive internal call but block external calls

Wants a phones that won't have capability to call out external numbers. It should only be able to call internally like other exts. Not externally
Jennifer De Guzman about 3 hours ago in RingCentral Phone 0 New

needs a feature in online account will have a feature to show users that are on DND.

needs a feature in online account will have a feature to show users that are on DND.
my call queue about 3 hours ago in RingCentral Admin Portal 0 New

User log in and log out details

Have visibility on what time each user logged in (i.e. available) and logged out (i.e unavailable) on the Queue. Currently we can see the time when inbound and outbound calls took place but do not see for a given day the details when a user was av...
Diego Palao about 7 hours ago in RingCentral Analytics 0 New

Allow patients to select option to continue communication in text

In Ringrx I could have the patient select a numbe, eg 2, to continue via text. They would get a text message and could continue to communicate with us. Seems like a basic feature and dissappointed I paid for a year and can't access that feature. I...
Scott Williams about 8 hours ago in RingCentral Phone 0 New

add sound notifications on live reports when a call hits the queue

Our team monitors the Queue on a larger screen from their workspace. A sound notification would help them not have to get up and check over the cubicle wall rather just listen for the notification to know there's a call in queue
Theresa Kennedy about 9 hours ago in RingCentral Analytics 1 Future consideration

Poly E550 Expansion Module Limitiations

I have a bunch of Poly E550 phones I bought from Ring Central and I purchased the Poly Expansion module as well. Unfortnately, the expansion module doesn't really work because you can only add up to 48 total lines through Ring Central, although th...
The Doan Law Firm about 10 hours ago in Developer Platform and APIs 0 New

add Agencyzoom as an intehrated app

add agencyzoom as an integrated app.
Aissa Chanel Triassi about 11 hours ago in RingCentral Integrations 0 New

Ability to see CQ's and IVR's attached CQ's - in reverse

Currently, you are able to click on an IVR and see what CQ's or other IVR's are attached to it and drill down from there. Currently if I locate a CQ and want to see (in reverse) other CQ or IVR's attached to it. This way we can easily click an IVR...
Torey Bennett about 12 hours ago in RingCentral Admin Portal 0 New

Add functionality for other headsets

My company uses a wide variety of headsets, some USB, some Bluetooth. Each headset has various buttons for volume control, answer/hang-up, etc. Why don't these work with the Ring Central app? Why do Only Plantronics and Jabra headsets work? Every ...
Gaege Rivera - 1603 about 12 hours ago in RingCentral Web/Desktop App 0 New

Reporting Capability on IVR Menu for key presses

I need report capability from an IVR menu to see which key presses callers are hitting and would like the following information: # of incoming calls, duration of call, missed calls. Example from my Main IVR menu we have multiple locations - each l...
Jennifer Schuler about 13 hours ago in RingCentral Analytics 2 Planned