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Customer Ideas Portal

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Shared Status directly shown in the HUD

Last 10 years we used xphone with the teampanel. (its like the HUD of RingCentral). It would be a great improvement if the shared status shown in the HUD directly.
Matthias Georg Mest about 1 hour ago in RingCentral Web/Desktop App 0 New

Grant users the ability to change call forwarding and availability states on behalf of other users

Our principal wants their assistant to be able to modify their call forwarding profiles and their availability states. A feature that allows a user to delegate permission to another user to change their availability state and forwarding profiles w...
Daniel Valastro about 9 hours ago in RingCentral Phone 0 New

Please make integration with Remote HQ

Zoom has a integration that allows remote browsers for any website or presentation. This would greatly improve the user experience for our remote sales team.
Nathan Teicher about 9 hours ago in RingCentral Video 0 New

An ability to create call forwarding profiles that can be recalled based on scenarios

It would be great if it would be possible to have quick-recall call forwarding profiles to allow calls to my extension to behave differently when activated (in addition to the existing availability states). Say, I want a quick recall button for "I...
Daniel Valastro about 10 hours ago in RingCentral Web/Desktop App 0 New

Dashboard for calls in queue

This would be extremely useful for members of our client care team. There are certain clients that we accept calls for immediately and for clients who are calling back in about an issue. Old company we used to have phones with had this feature so ...
Nolan VanNurden about 12 hours ago in RingCentral Analytics 0 New

Add Agent State Change Report to Historical reporting platform

This is another consideration for the historical reporting platform after the Prebuilt reports are gone. This report is very useful for the call center supervisors to get a granular detail of the agent behavior, especially when agents are being su...
Selena Lewis about 14 hours ago in RingCentral Engage Voice 0 New

Agent Conduct Report updates please

As Prebuilt reports will be going away, we are looking for existing historical reports to replace what we currently use. We use several fields from the Agent Session Report Raw and would like to see those fields added to the Agent Conduct Report. ...
Selena Lewis about 14 hours ago in RingCentral Engage Voice 0 New

RC App Minimal View

The RC app is great, but it always wants to go into a large view. I have to constantly change the size of it. It would be great to get a compact view of the entire app so it doesn't not take up the entire screen.
Roger Hall about 14 hours ago in RingCentral Web/Desktop App 0 New

Make all wireless headphones compatible with RC apps

It would be nice if the RC mobile and desktop apps were compatible with ALL wireless/bluetooth headphones vs. the short list of headsets currently compatible. I have run into issues with 3 different pairs of bluetooth earbuds only working temporar...
Teri O'Connor about 15 hours ago in RingCentral Web/Desktop App 0 New

Admin’s of the system need to see if a physical phone is forwarded and to un-forward in the RC portal, and also forward remotely.

There needs to be a way to track down a physical phone that has been forwarded to another extension. We should be able as Admin’s of the system to see if a physical phone is forwarded and to un-forward in the RingCentral portal, or even forward re...
Robin Howard about 17 hours ago in RingCentral Admin Portal 0 New