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Customer Ideas Portal

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add sound notifications on live reports when a call hits the queue

Our team monitors the Queue on a larger screen from their workspace. A sound notification would help them not have to get up and check over the cubicle wall rather just listen for the notification to know there's a call in queue
Theresa Kennedy 4 days ago in RingCentral Analytics 1 Future consideration

I would like to have a way to download analytics.

If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.
Nancy Wright 17 days ago in RingCentral Analytics 3 Future consideration

Recording % versus calls made

It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.
Myles Baker Jr 25 days ago in RingCentral Analytics 1 Future consideration

Adoption & Usage Report for Common/Limited Exenstions

Adoption & Usage reporting only works for "User" phones. We would like to pull the same data from limited/common area phones as we perform monthly metrics.
Ryan Fielder 26 days ago in RingCentral Analytics 0 Future consideration

It would be nice to be able to clone/copy alerts to make these easier to set up

I tyhiunk we save system managers time in setting the system up
Andrew Brindley about 1 month ago in RingCentral Analytics 1 Future consideration

Add ability to create forecast reports in Analytics

This would be great for managers of call queues to get an idea of how many calls to expect in the coming week on certain days, or certain holidays for example
Ryan Needham about 1 month ago in RingCentral Analytics 0 Future consideration

Stratify First-time Callers from Repeat Callers

It would be helpful to be able to breakdown total calls between repeat callers and first-time callers in order to better determine conversion rate of new callers to sales.
Brian Wilson about 2 months ago in RingCentral Analytics 0 Future consideration

Add Week-to-date as a date range filter for calls

Having the option to track week to date calls allows us to see how we're tracking over the course of the week.
Drew Fulton about 2 months ago in RingCentral Analytics 1 Future consideration

Add time slot filter in Adoption & Usage.

We have a staff of recruiters that are on the phone a lot throughout the day. It would be extremely helpful to be able to run a phone usage report where we can filter in a set time slot. Example: April 3rd from 1:00 pm - 3:30 pm.
Julia Moneypenny 2 months ago in RingCentral Analytics 0 Future consideration

Retain Caller Name when Exporting an LOB Analytics Widget

As it stands currently, when downloading an LOB Analytics widget or a full dashboard as an excel spreadsheet, the Caller Name, which is displayed in the dashboard widget is being omitted from the spreadsheet. This makes the report significantly le...
Aaron Miller 2 months ago in RingCentral Analytics 2 Future consideration