Customer Ideas Portal

- Includes Overflow Call Queue: If a user is a member of both the main queue and the overflow call queue he/she should have the ability to see that there's an incoming call for the overflow call queue while he is in an active call. - Ability t...

As a super admin place people back in the que

would it be possible to add user status of the user. to show if set to available or not available, off to lunch or in break in the columns portion when creating a widget. to monitor users status. User Status column option/when creating a new widge...

In California, it is illegal to record a phone conversation. Can this be an option on the Admin Portal wherein we can disable the button on the RingCentral app?

There are numbers that you just like to block and not report as spam. This is an existing feature prior to the new layout of the new version of the app. Separating block from spam/report as there are numbers that you just wish not to be bothered o...

I do not like the new layout because I cannot separately access text messages or see notification badges separately for text messages.

My clients are hard at work all hours of the night and day, and while our company does offer 24/7/365 customer service, I am not part of that team. I would like a way to block calls from the phone app during certain times so that I am not awoke at...

please add to the analytics the option to view the percentage of received calls within 30 secs for all users. This is a big help for checking the percentage and if you can also add the specific time for night time shifts

I noticed that if I switch to the new view in the app, the fax icon disappears from the options on the left side of the page. I can still send a fax from the + options, but I can't figure out how to view sent or received faxes. This is fine for no...

We need to be able to send messages to our entire team. More than 10 people. 20 would be ideal.