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Reporting Capability on IVR Menu for key presses

I need report capability from an IVR menu to see which key presses callers are hitting and would like the following information: # of incoming calls, duration of call, missed calls. Example from my Main IVR menu we have multiple locations - each l...
Jennifer Schuler 4 months ago in RingCentral Analytics 2 Planned

Reporting of metrics broken down per day in a select period of time i.e. Only every Monday in a month

This is useful to compare metrics and output of users in a more specific timeframe, especially on days where the office may be busier with calls. You could compare every Monday within a month for example in one report, to see productivity. This al...
Jennifer Holl 4 months ago in RingCentral Analytics 1 Planned

As a super admin ability to edit live report dashboards that are owned by someone else

Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.
Martin Ruiz 4 months ago in RingCentral Analytics 1 Planned

Favorite Live Report Dashboard

The ability to favorite your teams live report for faster and easier access when there are multiple Live Reports. Its time consuming and frustrating to favorite the page but every time you load it you have to scroll through multiple teams to locat...
Jennifer Thompson 4 months ago in RingCentral Analytics 1 Planned

Can you add avg. handle time and avg. speed of answer to LOB Analytics?

I currently use Performance Reports, but I heard that it was being phased out soon and LOB Analytics will take its place. This would be helpful for me so that I don't have to use both PR and LOB reports to build my weekly report to management.
Stephanie Muston 4 months ago in RingCentral Analytics 0 Planned

Average speed to answer per user

Cant achieve to calculate correctly the average speed for a user to answer a call
Gustavo Saade 4 months ago in RingCentral Analytics 0 Planned

Ability to change analytics time zone as needed

Would be great to update Avaya analytics eg. Performance reports time zone without changing the time zone of the user profile. This is needed for admins, supervisors and managers that deal with team members in different time zones. Use case: check...
Stephanie Rensburg 5 months ago in RingCentral Analytics 3 Planned

Select users by: Queues, w/ no data limit (i.e. all historic data), csv export fine

Stop limiting data to last 6 months. Be sure users or queues can be queried, all KPIs and selectable, csv export format.
Guest 8 months ago in RingCentral Analytics 0 Planned

Increase length of time reports are saved

All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting
Angela Zipperer 12 months ago in RingCentral Analytics 0 Planned

Clickable quoting in messaging

Currently when quote message, its just repeating the text. Would be much more convenient, if possible to click at quoted text and it will lead to original message.
Serhii S114 about 1 year ago in RingCentral Web/Desktop App 0 Planned