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Customer Ideas Portal

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Ability to Delete Calls and Messages in Bulk (rather than one by one)

I get numerous faxes, robocalls and the like, and would lkie to be able to simply select several and delete all at once. At present, you need to open each call, fax, message, and delete individually. Very inconvenenient and time-consuming, especia...
Jon Koons 5 months ago in RingCentral Web/Desktop App 1 Implemented

Restore collapsable message pane

The message pane containing favorites, folders, and conversations used to be able to collapse. This was incredibly helpful - especially in work from home setups - as it saved room on our screens. Currently, the message panel has a fixed minimum wi...
Josh Fort 8 months ago in RingCentral Web/Desktop App 3 Implemented

Add Dinosaur Emojis to RingCentral Chat

This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals an...
Josh Keller 9 months ago in RingCentral Web/Desktop App 10 Implemented

Add KPI for "Not connected" call length - Performance reports

We are needing a KPI in performance reports that show the total time spent on "not connected" calls. This is for when the sales user is calling but the customer does not answer - this time needs to be allocated towards their total time spent on ca...
Stephanie Rensburg 10 months ago in RingCentral Analytics 2 Implemented

Add Handle Time and Answered to Outbound KPI

Hi, we're looking to submit feature requests for the following: KPI column for Outbound: Handle time It seems like it's only tracking inbound handle time per call currently. Add #Answered to the Outbound column on performance reports. Its only ava...
Vik Bhakta 10 months ago in RingCentral Analytics 3 Implemented

Select individual days for scheduled reports

I'd like to be able to select indivudal days for scheduled reports. Currently you can only select Every Day, Weekly or Monthly. It would be very useful to be able to select individual days like Mon-Fri to mirror our business hours. Thank you!
Cameron Hellmuth 11 months ago in RingCentral Analytics 2 Implemented

Need a way to limit the user that a Person can see on Reports

I need a way setup users in analitcs so that The user can only see the people that report to him. Right now when a user is added to analytics he can see all of the company.
Joe Margiotta 11 months ago in RingCentral Analytics 1 Implemented

Bring back HUD manual rearrangement of user contacts

Desktop App Update in December lost option to manual rearrangement user contacts in HUD. Please bring it back.
Alisha Spencer about 1 year ago in RingCentral Web/Desktop App 1 Implemented

Webinar Security for Recordings

Add security feature to each webinar to allow presenter to choose who can access/view the recording.
Pam Gough about 1 year ago in RingCentral Webinar 5 Implemented

Save Custom Status for Quick Access

Every day I switch between the same custom statuses. Rather than using generic 6 that are shown, I would rather it saved my last 6 that I used or accesses after initial use. This is a convenience thing with not having to type the same thing each t...
Charlotte Johnson about 1 year ago in RingCentral Mobile App 4 Implemented