Customer Ideas Portal

Be able to do Facetime on a call with an iPhone or Android phone when dealing with patients so that Dr. can see the patient via phone when necessary.

It would be nice to have the option to hide contacts list from certain users. Not all users need to have direct access to a company's CEO for example.

I need help I need help knowing how to make a Vance IVR

It would be helpful if the chat feature on a companies website would be tied to the phone, that way when someone is off (Do Not Disturb) they would not be in the queue to receive chats.

If you have two screens (ex. a monitor and laptop screen) with different scaling levels (ex. 150% and 100%), then when you drag the RC Phone window between the two screens, it doesn't auto-resize itself correctly the first time. Note: Windows scal...

I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this ap...

We would like to enable the company directory setting

When a meeting is scheduled, all registered participants should be called automatically. If I am a participant in a meeting but was not present at the start of the meeting, the client should display that a meeting is currently running and that I h...

There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.

It recently came to my knowledge that in WFM Daily Rules are suggested to be kept at a 4 hour variable scheduling window. We are a business that supports 36 restaurants. Our call center hours are 6am - 12am and our agents work very flexible hours....