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Customer Ideas Portal

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Use the app in conjunction with a physical phone

Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would s...
Kimberly Colucci-Nyari 11 days ago in RingCentral Web/Desktop App 4 New

Increase length of time reports are saved

All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting
Angela Zipperer 3 days ago in RingCentral Analytics 0 New

Automaticaly sync Contacts from Ringcentral Apps and Phone to High Volume SMS website

Currently, High Volume SMS does not have any contact from RingCentral. Please improve the integration from High Volume SMS with RingCentral Apps and allow Ringcentral Phone App to have the same access of send Text Message with the same number that...
Annie Nguyen 2 days ago in RingCentral Web/Desktop App 0 New

Phone Numbers on Call Queues Should be Able to Send and Receive SMS

Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.
Shane Piskur 2 days ago in RingCentral Phone 0 New

caller id following the call

can we set it up where the caller id of the original caller follows the call throughout many transferrers
Heather Casteel 4 days ago in RingCentral Phone 0 New

Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App

Allow All Contact Fields to be Searchable within the Glip/Jupiter/MVP App. Example: The Company Field is Not Searchable from the Search Field or Filter Field.
Christopher Mullin 4 days ago in RingCentral Web/Desktop App 1 New

Answering calls from apple watch RC App

Need to enable answering calls from Apple watch RC App, which ideally helps to answer my calls while walking around or when my phone on my pocket to answer sales calls quicker. Getting incoming calls notification only is not help at all.
Mohamad Alalwi 1 day ago in RingCentral Integrations 0 New

A feature needs to be added to the RC platform to allow for Cost Centers of an account to change the caller ID CNAM to identify that particular group/company with a different name than the corporate company.

All companies with multiple cost centers that have different names at the company's cost centers.
Debra Smith 1 day ago in RingCentral Phone 0 New

incoming calls sent directly to voicemail

Currently, an agent can be on a call with a customer. When a second call is inbound to that agents direct line or extension, the call that the agent is on gets quiet/muffled and a pop-up for the second inbound call appears. Ideally, the second inb...
Jaysn Meyers 2 days ago in RingCentral Contact Center 0 New

Option to remove 'Auto Answer' toggle from Ring Central Phone (desktop).

This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.
Julian Schellenberg 3 days ago in RingCentral Phone 0 New