When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up wit...
RingCentral app - schedule a meeting - default meeting calendar
When scheduling a RingCentral video meeting, the RC app defaults to "Outlook web calendar" which we are not using at our company. Employees have to keep changing back to "Calendar app" every time there's an update to the RC app. We need a way to d...
Edit and Change dialing timeout on polycom phones.
Prior to a firmware update, our Polycom phones had a dialing delay of 5 second prior to dialing the number. After the firmware upgrade this was broken and set to 1 second. This is annoying as it doesn't allow enough time for end users to punch in ...
about 22 hours ago
Access end user recordings from the Users tab in the Admin Portal
To quickly identify what users have recordings, add "recordings" to the customizable columns under User. It benefits everyone to see recordings on the main page since not everyone does have recordings. See attachment.
Inbound Calls Performance Reporting - Allow different view of data
Current State: Discrepancy of Inbound Call Count Between Call Queues and Users in Performance Report | RingCentral is a known issue. Problem Statement: Because of the the reporting using a 1:1 of inbound calls and the first user to answer, the rep...
I want to be able to install the RC Phone app system wide for all users, without having to install it individually for each user that uses a single workstation.Just like the RC Desktop App. rc phone msi file
Add an Option to Toggle to Classic View in Admin Portal
The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consu...
We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breads the SSO login. It would be global, not just US.
Add an customizable emergency notification on Ring Central
A Ring Central notification that is designed to pop up prominently on the screen, immediately taking priority over the other chats and glips. It also functions to simultaneously send a notification to all the phone apps. This feature is particular...