Customer Ideas Portal

Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would s...

All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting

Currently, High Volume SMS does not have any contact from RingCentral. Please improve the integration from High Volume SMS with RingCentral Apps and allow Ringcentral Phone App to have the same access of send Text Message with the same number that...

Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.

can we set it up where the caller id of the original caller follows the call throughout many transferrers

Allow All Contact Fields to be Searchable within the Glip/Jupiter/MVP App. Example: The Company Field is Not Searchable from the Search Field or Filter Field.

Need to enable answering calls from Apple watch RC App, which ideally helps to answer my calls while walking around or when my phone on my pocket to answer sales calls quicker. Getting incoming calls notification only is not help at all.

All companies with multiple cost centers that have different names at the company's cost centers.

Currently, an agent can be on a call with a customer. When a second call is inbound to that agents direct line or extension, the call that the agent is on gets quiet/muffled and a pop-up for the second inbound call appears. Ideally, the second inb...

This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.