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Customer Ideas Portal

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SMS: ability to SMS from the RingCentral website or email

As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned above...Not all of our agents are so savvy as to have and be able to operate a smartphone, and we hope this is ...
about 3 years ago in RingCentral Phone 5 Will not implement

Ability to Attach PDF Files with Texting with RC Phone App or RC App

Yes a person can send an Attachment when sending a SMS Text with the RC Phone App or with the RC App but that Attachment can't be a PDF File for some reason. 99.9% of what I need to send people are PDF Files
Jeff Hultberg almost 3 years ago in RingCentral Phone 22 Will not implement

Please add an option to disable call recording announcement for internal extension to extension calls

At the moment, automatic call recording is enabled for both inbound and outbound calls for all users and also on the main call queue. The problem when we make internal calls to another extension, we can still hear the call recording announcement. ...
Guest almost 3 years ago in RingCentral Phone 19 Will not implement

Keep RC Classic

The new RC is a mess. I downloaded it and couldn't function - I couldn't see where texts/messages were coming in (although I had the alert sound). I got to some screen where there was no way for me to get back and make a phone call. Please keep Cl...
Andie Carole Byron about 2 years ago in RingCentral Web/Desktop App 3 Will not implement

Provide 0 second option for Call Queue Pickup Group

Waiting the minimum of 10 seconds for a Call Queue Pickup Group to be alerted to the pickup is too long for some Call Queues. Allow a 0 second time frame to be set.
Guest about 2 years ago in RingCentral Admin Portal 1 Will not implement

Allow option to remove call queue managers from receiving call queue notifications

When adding a manager to a call queue from an existing user account in RingCentral, I would like to be able to have the option to remove them from receiving notifications (Voicemails, Faxes, SMS, etc). Currently, there is no way to do this.
Guest almost 3 years ago in RingCentral Phone 13 Will not implement

Add more than 15 mins wait time in call queue

Add more than 15 mins wait time in call queue. This will allow the callers to stay on queue instead of calling back again.
Guest almost 3 years ago in RingCentral Admin Portal 6 Will not implement

Call Queue Pick Up Feature

The queue call pickup notification pop on the phone is displaying everything correctly. The issue when the user accepts (picks up) the call from the queue not notification pop, the line appearance is showing wrong direction for the second queue ca...
Cindy Hubert about 2 years ago in RingCentral Phone 0 Will not implement

Make feedback for calls and meetings optional

Constantly being asked about the quality of a phone call and meeting is annoying. My other apps don't do this. Instead of putting that popup in our faces, can a button be added to the panel on the left that we can click to provide feedback when it...
Greg Widener Ext 1171 almost 3 years ago in RingCentral Web/Desktop App 3 Will not implement

need to create a report that shows all SMS activity by line

need to create a report that shows all SMS activity by line
John Lachica almost 2 years ago in RingCentral Engage Digital 1 Will not implement