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Customer Community Feature Requests

Showing 44

ENABLING COMPANY DIRECTORY SETTINGS

We would like to enable the company directory setting
Nicolas de TRAKmy 2 months ago in RingCentral Admin Portal 1 Needs more information

NEED 2 FACTOR AUTHENTICATION!!

I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this ap...
Donna Goldthorpe about 1 month ago in RingCentral Phone 3 Needs more information

More Flexibility in WFM Pro

It recently came to my knowledge that in WFM Daily Rules are suggested to be kept at a 4 hour variable scheduling window. We are a business that supports 36 restaurants. Our call center hours are 6am - 12am and our agents work very flexible hours....
Lindsay Wallace 2 months ago in RingCentral Contact Center 3 Needs more information

Splitting Audio

There is no way to split audio or set up a “ride along” situation for training purposes.
Blake Abig 3 months ago in RingCentral Web/Desktop App 1 Needs more information

Audible Chat Notification

It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile
Wendy Bush 4 months ago in RingCentral Web/Desktop App 2 Needs more information

A translating feature

A button next to a non-English message where someone can easily translate with a click of a button
Jessica Ortega 5 months ago in Developer Platform and APIs 3 Needs more information

Answer from Smartwatch

If it is supposed to work I don't see the option for every call.
Marco Bonanni 2 months ago in RingCentral Mobile App 4 Needs more information

Bug: Display/rendering issue when moving RC windows between monitors with different scaling/zoom levels

If you have two screens (ex. a monitor and laptop screen) with different scaling levels (ex. 150% and 100%), then when you drag the RC Phone window between the two screens, it doesn't auto-resize itself correctly the first time. Note: Windows scal...
Peter Z. about 1 month ago in RingCentral Phone 2 Needs more information

A few ideas/complaints

No caller ID. WTHeck!!!! Nothing to indicate when one of the Team is already on a phone call. No indication of when you transfer a call that it was transferred successfully. There is absolutely no connection between the app on my computer and my t...
Teri LeCheminant 4 months ago in RingCentral Phone 2 Needs more information

I need to be able to pull abandoned calls details on an as-needed basis vs. waiting for a data refresh.

Sales. We call abandoned calls back to sell. If we have to wait hours to get the details, then we risk losing the sale.
Timothy Larsen 6 months ago in RingCentral Contact Center 7 Needs more information