Customer Ideas Portal

In the past, when a caller would reach an IVR and choose the option for the Dial By Name Directory, they were able to press 0 to return to the IVR menu and choose a different option. However, with the new next-generation call handling, when a call...

It would be very helpful to have an option to assign sound notification for new voicemail messages in the application so that the customer can be alerted.

Ability to check each user RingCentral app video/meeting version using admin portal

Provide a method of determining available UC extension numbers The UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack. Business Case: W...

RingCentral App - Sending MMS in Mac OS device Customer computers are using are Mac OS computer and tend to use formats native to apple. Customers is looking for option that format from Mac OS device can be change in the RingCentral app when sendi...

Ability to play voicemail from the desktop application and listen to the voicemail audio on the deskphone while in desktop pairing.

Depending on how an incoming main number handling is defined, a call could come into a queue or an IVR menu. Having a description field would help to properly describe this when appearing on reports. For example, a number can be assigned to both t...

Hello RingCentral. Whoever is in charge of faxes needs to be fired for being a complete idiot. I need proof that a fax was sent. Is there a fax confirmation page/fax transmission log with RingCentral? NO! Why? Is it because the fax division are sm...

increase fax attachment limit to 50 to 100Mb

Guest accounts (B2B Collabaration Users) in Microsoft Entra ID (previously Azure AD) should not sync along with regular contacts (Members) when using the MS Teams embedded dialer app. At a minimum, there should be an option to include or exclude M...