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Log Customization to support number and Date/Time custom fields type

When you access the Cloud Phone Settings on from Salesforce (https://login.salesforce.com/apex/rcsfl__adminUI), under the section Log Customization. * The field types supported in call log are Date, Picklist, Text and Text Area. It would be great ...
Regina Yau 2 days ago in RingCentral Web/Desktop App 0 New

Bilingual and Multi-lingual Voicemail Transcripts

Staff in the office where I work are bilingual (English & español in our specific case). Many of our clients are native Spanish speakers and most of them either prefer to speak Spanish or only speak Spanish. The voicemail transcript service se...
Frederick Evans 5 days ago in RingCentral Admin Portal 0 New

Call Pickup Groups: Support Queue Calls

Hi, Please can you add support for queues in call pickup groups? We have a use case across our business where individuals / functional areas of our stores do not want to be members of queues or as overflows, but optionally pickup a call for collea...
Fraz Hamid 5 days ago in RingCentral Phone 0 New

Play Call Recording Announcement for Outbound Calls

Being a healthcare facility and having to adhere to HIPAA guidelines, we were excited to see RC have an option to automatically announce calls were being recorded when we call our patients, however, this is causing huge issues as when we dial out ...
Heidi Huebner 1 day ago in RingCentral Admin Portal 0 New

Call schedule or Calendar feature

A feature that allows ring central to add an appointment to a calendar.
Support Vespecon 1 day ago in RingCentral Meetings & Webinar 0 New

Call transcription to text

Transcribing calls to text (like is currently done for voicemails) would be a useful feature in RingCentral. It could likely be paired with CRM systems to have a record of what was discussed on calls.
Marisa Horton 1 day ago in RingCentral Phone 0 New

Grouping audio device settings

I use RingCentral in a variety of ways. Sometimes I use it for meetings where I use my PC Speakers and Camera and Microphone. Other times I am making pure calls, where I use a typical Bluetooth headset with the PC. Switching back and forth between...
David Smucker 1 day ago in RingCentral Web/Desktop App 0 New

Send MMS From Zapier

Would like to be able to send an MMS from Zapier
Ethan Blak 2 days ago in Developer Platform and APIs 0 New

Upgrade capacity for personal contacts upload

I have 18,000 contacts in my customer list but RingCentral personal contacts only allows 10,000 contacts in the database, and only allows around 2,000 contacts to be uploaded at a time. It would be a great feature for my business if you can expand...
Burke Collins 2 days ago in RingCentral Admin Portal 0 New

Confusing "Reminder Ring" When Line is on Hold

The Avaya J179 desk phone gives a "Reminder ring" every 60s when a line is put on hold. This feature causes confusion when multiple calls are live on a line. There should be an option to disable the "Reminder ring".
Wing Chiu 2 days ago in Hardware 0 New