All ideas

Currently there is only the option to schedule reports in Business Analytics with an Excel. Please add option for PDF. It's much easier for our users to open and read on mobile devices.

There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies wi...

I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found th...

New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option) This is making it harder for our users to "Merge' calls. Can we get the functionality added back into th...

It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.

We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breads the SSO login. It would be global, not just US.

If I start a video call with another employee and want to add a third, fourth or more employees to the video call, we would like to see the ability to add another extension number and not have to send a code or link to join a video meeting. This w...

Customers have a standing meeting (meeting series) which should have two hosts, as it is a joint meeting of two teams with the same area of responsibility. Normally it is fine, that there is only one host, but in certain situations it would be imp...

We should be able to have lossless 4k video screen sharing on RingCentral Video. i.e. When two users have the same 4k monitor, they should be able to exactly represent the entirety of the sender's screen on the viewer's screen with no boarders or ...

I want to be able to install the RC Phone app system wide for all users, without having to install it individually for each user that uses a single workstation.Just like the RC Desktop App. rc phone msi file