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Use the app in conjunction with a physical phone
Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would s...
4
New
Single Pane of Glass for multiple Call Queue Logs
If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view. This makes it tedious for auditing purp...
0
New
Gain admin visibility of user created speed dials on hardphones
It would be very nice if admins could see users created speed dials on their hardphones. Currently, only admin created speed dials are visible in the admin portal. As such, if a user has a custom speed dial they made, and an admin is not aware of ...
1
New
Please can we get an audio cue when calls are successfully transferred.
At the moment, as a recipient of a warm transfer, we have no idea if the caller has been passed to us or if we are still talking to the person doing the transfer.
It would be good if we get an audio cue on both ends of the transfer so we can te...
0
New
How to send one fax to multiple recipients.
By trial and error I discovered the secret to sending one fax to multiple recipients: simply list the fax phone numbers one at a time, one fax number after the other, with a comma separating after each number: To: 111-111-1111, 222-222-2222, 333-3...
0
New
