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Headsets that Work with RingCentral App

My headset that works with my phone, doesn't work with the Ring Central App. This has cause me to miss calls. Could you please either allow any headset that can work with your phone to work with the app, or start adding a lot more headsets to the ...
Special Programs about 6 hours ago in RingCentral Mobile App 0 New

Incoming caller id will match the contacts added on the user when main number is dialed.

Incoming caller ID should appear as what is save on the user contact list on the user desk phone display screen when the main number is being dialed. The actual behaviors is when the direct number of the user is being dialed the save contact is sh...
Hiromithu Ishigaki about 7 hours ago in RingCentral Admin Portal 0 New

Ignoring calls when in a call queue

When I'm part of a call queue that rings simultaneous, if I ignore a call, it just pops back up and keeps ringing. This is very distracting when I'm in a call and I have RS on my desktop and my phone continuously ringing and I can't ignore it. If ...
Dario Jeginovic about 7 hours ago in RingCentral Web/Desktop App 3 New

SMS one direction only

Please add the option to allow SMS in one direction (Receive and block sending. or Send and block receiving)
Term 1 about 7 hours ago in RingCentral Admin Portal 0 New

Granular Permission for Employee Unlock

Currently, I understand you must have edit permission to unlock an employee. I would love to be able to assign Supervisors the ability to invite or unlock agents without giving them access to assign full admin rights to someone.
Pete Ingaunis about 8 hours ago in RingCentral Contact Center 0 New

Option to add other status updates for agents

Currently agent statuses only vary from "Available, Do no disturb and Invisible". There should be an option for admins to add other status updates for agents to choose from such as "Meal, Meeting, Break, etc).
Silma Lamas about 8 hours ago in RingCentral Phone 0 New

Text Auto Reply when out of the office

My customers are getting used to texting me. When I am out on vacation, there is no way for them to know that I am not in the office and not checking text messages. This would be very helpful.
Lisa Benway about 9 hours ago in RingCentral Web/Desktop App 0 New

Option to search forwarded calls

Admin should have the ability to search for forwarded calls under Performance Reports. The data should be exportable.
Amanda Mulligan about 9 hours ago in RingCentral Admin Portal 0 New

Add RC internet fax printer to unified app

Please add the internet fax printer driver to the unified app, this is currently part of the desktop phone app and we desperately need this to move forward with using the unified app. This has nothing to automatically printing faxes so please do n...
Jesse Barnes about 10 hours ago in RingCentral Web/Desktop App 0 New

Sort call queue members by name

this will cut down the time it requires to find/add users in a call queue.
Jan Santiago about 12 hours ago in RingCentral Admin Portal 0 New