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block route of call to extensions that are not included in the ivr

It's like creating your own phone line inside of your main account. Callers find it quite weird if the RC account has many extensions then the call will be router to the while not included on the ivr
Rammy Amante 11 minutes ago in RingCentral Admin Portal 0 New

Viewing data for a specific call queue with KPI view in graph format

Viewing data for a specific call queue with KPI view in graph format
Rachel Technical Support about 1 hour ago in RingCentral Analytics 0 New

I liked the old system [of a week ago]...I cannot get the video to start and stop...

I liked the old system [of a week ago]...I cannot get the video to start and stop...also, I need the audio version [to send to the radio station] in the 5 different segments that I record [starting and stopping]....all I could see was "pause" whic...
Edward Brown about 3 hours ago in RingCentral Video 0 New

Provide a method of determining available UC extension numbers

Provide a method of determining available UC extension numbers The UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack. Business Case: W...
Dennis Stratman about 3 hours ago in RingCentral Admin Portal 0 New

Call Routing based on geographic location of incoming caller

We have support staff located across the United States and it would be nice to have a way to route calls if a caller calls from the western half of the US to go to western team, and calls from the eastern half of the US to go to our Eastern team.
Nick Wright about 6 hours ago in RingCentral Phone 0 New

Minute Counter Visibility

Minute counter for every statusieAvailableUnavailableOn Break
TL Jake about 7 hours ago in RingCentral Analytics 0 New

Ask First Option on RC for Google

Essentially, we are using the web version of RingCentral as we use Linux (Ubuntu Mate) and it all works fine, except for the extension. If it has to use the google extension, then it is missing functionality that the web app has (in this case - we...
RYAN RAMAT about 9 hours ago in RingCentral Integrations 0 New

Option to just block internal calls and not see any directory allowing only External calls only.

I understand that in many instances, it is standard practice to restrict all external calls on a device. However, there are specific scenarios where blocking internal calls (excluding voicemail) becomes necessary. In such cases, there is a require...
Maintel Support about 9 hours ago in RingCentral Phone 0 New

User able to accept multiple calls

It would be useful for a user to be able to accept multiple calls with the ring central desk phone where the user can also use Presence
James Paul Bermoy about 20 hours ago in RingCentral Admin Portal 0 New

customize the dial pad for call parking

Customer wants to customized the dial pad to easy to click the park tab and no need to click the 3 dots.
Marielle Nacis about 22 hours ago in RingCentral Admin Portal 0 New