All ideas

is it possible to report on queue members and whether they are active or not, or for how long in a timeframe they have not been available for queues they are part of

I signed up June 18th 2021, I want all the records of the call logs from June 18th, 2021 to today.

The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct contact display for every site

I discovered that there isn't a way currently to adjust our employee availability in the Admin Portal. This would be nice in cases where employees call out sick and we can move their availability as Admins to "Invisible". It helps us see who is ac...

Number of outbound fax pages can be check on the call logs

End users are able to forward voicemails to email manually through the Voicemail inbox in the web portal. This should have the option to be turned off (and turned off by default with HIPAA settings active).

we need to be able to access call logs for far longer than a year, typically for legal purposes.

We need to be able to send messages to our entire team. More than 10 people. 20 would be ideal.

Any new RingCentral numbers would automatically added into an active TCR Campaign as opposed to manually having to add in numbers though the Number Assignment page every time a new number is created? This would streamline the onboarding process fo...

Please add an option under Automatic Call Recoding that will allow for us to chose to enable the announcement for Internal calls. Currently the three options are: 1) Play periodic tones for outbound calls 2) Play Call Recording Announcement for Ou...