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Call Queue Advance without wait timer when all agents unavailable

You can reference my ticket with partner support number 20268830. If all members of a primary queue are made unavailable via DND or administrative action, calls presented to the primary queue should advance to the next call handling step without r...
Richard Neal about 3 hours ago in RingCentral Phone 0 New

Ability to Remove or Configure Dial-In Numbers in RCV

In RCM, you had the ability to configure which dial-in numbers display when creating an invite for a meeting (
Michael Scott about 3 hours ago in RingCentral Video 0 New

Be able to export Call Quality Reports to PDF

I would like to be able to export the quality reports to send them out.
Paul Allen about 6 hours ago in RingCentral Analytics 0 New

Assign extensions in app

Removing the ability to switch extensions for a number in the app has been very inconvenient. We use this service to make sure someone is available by phone at all times. To use a browser now to switch extensions involves multiple steps and can be...
Shraddha Babariya about 7 hours ago in RingCentral Mobile App 0 New

All Company #'s Available for SMS amongst multiple users NOT JUST operator extension

It seems SMS use of main company numbers ARE only accessible through the SINGLE dedicated operator. It would be very very helpful to have these numbers accessible for SMS capabilities across other users in the account. You are limiting a very impo...
1 ARMONK 1 day ago in RingCentral Web/Desktop App 0 New

Copy and paste number

I noticed that the app has a copy-and-paste feature for phone numbers. Could you add this feature to all menus that display numbers, including the outgoing call menu? Also, please keep us informed of any app updates.
Cypress Devil 3 days ago in RingCentral Web/Desktop App 0 New

SMS Campaigns - Beta Login

Limit or have a configuration wherein we are able to limit users/extensions who have access or login to the BETA campaign
Rochelle Gobis 3 days ago in Developer Platform and APIs 0 New

Ability to only show company contacts when searching for name to call

When added to an outside-of-company group team as a guest and when I search for a name to call from the dial pad, it also shows the guest contacts from the said team. It would be helpful to only show company contacts instead of guests for easy sea...
James Peterson 3 days ago in RingCentral Web/Desktop App 0 New

Guest contact Management

Right now guest contacts applies to entire account, it would be great to have option to just add it to one extension. Like a toggle that can be turned on for some ext. Some user wants to put a different name or customize the contact and making it ...
John Camangian 3 days ago in RingCentral Mobile App 0 New

Integration of RingCentral with Calendly and Other Communication Apps

We've recently uncovered a critical void in RingCentral's capabilities—a conspicuous absence of an API designed for the seamless integration with widely-adopted communication applications that serve as the lifeblood of countless businesses. Notabl...
Rajieve Miller 3 days ago in Developer Platform and APIs 1 New