Skip to Main Content

All ideas

Showing 227

Adding Recurring Activity (Meeting, Coaching, etc.)

Currently, I am manually adding weekly meetings, bi-weekly QA coaching in RC and it's taking so much time to do this because I have to put a reminder on my calendar to make sure that these are being coded appropriately and timely. I am wondering i...
Laarnie Hill 14 days ago in  2 Already exists

Update your help and support to reflect the current version

My video is mirrored in RingCentral. That needs to be fixed. According to your help and support files, there should be a setting for that. There IS NO SETTING IN THE APP. Yes, I updated, No it is not there. FIX YOUR HELP SCREEN OR FIX THE APP. Eit...
D Isaacson about 1 month ago in RingCentral Video 2 Already exists

Service Status Alerts Subscription

Will be great if we can have the option to receive the issues reported in the Ring Central status portal in an email notification. This morning and issue was reported in the staus portal and I couldn't find the option to receive those notifications.
Nestor Guzman Monroy about 1 month ago in RingCentral Admin Portal 1 Already exists

Delete User Messages

Example: User A was working for us, but then left for another opportunity. User B joined the company. Instead of creating a new User we changed the name of User A to User B. So all the messaging History is still there. Wanting to remove all histor...
Chris Call about 2 months ago in RingCentral Web/Desktop App 1 Already exists

Screen Share with Audio

We would love to screen share with audio on the windows desktop app. I dislike having to long into on the browser to use this feature since our whole team uses the windows desktop app
Fatmir Xhilaj about 2 months ago in RingCentral Web/Desktop App 2 Already exists

Ring Central Support by Phone - Improve Menus

The menuing system for support phone calls is far less than optimal. I have noted that it takes on average, 5 minutes to get past the menus to be queued to talk with someone. I always get an immediate answer when it does queue, so there is no comp...
Mark Santos about 2 months ago in RingCentral Contact Center 2 Already exists

Direct hotline for Developer Team (API)

It would be better if RingCentral has a developer hotline, a front facing developer team (API) aside from the integration team. Customers would appreciate full customer service like with other products where folks can call in to support.
Vince Vales Jr 2 months ago in Developer Platform and APIs 1 Already exists


Please add tan and brown as options for hands and people emojis. There are only whites available and that's a huge oversight.
Jacque Gelissen 3 months ago in RingCentral Video 1 Already exists

Change the city the phone number is tied to

When we phone out, our location on people's caller ID shows us located in a different city and province than where we are actually located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local compani...
Amanda Brulé 3 months ago in RingCentral Phone 2 Already exists

Be able to book half day annual leave in the Time Off Management Tool

Our staff are able to book future half day annual leave outside of published schedules. The time off management tool only allows us to schedule a full day annual leave for outside of published schedules which we then have to remember to amend afte...
Natalie Middleton 3 months ago in RingCentral Contact Center 1 Already exists