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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576

Have the option to switch access for Analytics reports for call queue managers and normal members

At the moment there is a limitation that locks the performance reports view of a member to only see the call queue they are the manager of and will not allow them to see other call queues or users. You can only see them all if the user was removed...
Ismael Pimentel 2 days ago in RingCentral Analytics 0 New

Option to modify caller id information

When calls are being forwarded, on the caller id - it will read "forwarded from XX" before displaying the incoming caller id, we would like to have an option to remove the forwarded from XX information as it takes time before showing the name of t...
James Paul Bermoy 3 days ago in RingCentral Phone 0 New

Alerts for Missed calls

I would like to create a analytics alert for when the company has a number of missed calls. It would be nice to be able to narrow down to calls that lasted longer then 10 seconds or something.
Corey Chester 5 days ago in RingCentral Analytics 0 New

Allow to change Virtual Numbers / Direct numbers in admin portal

We currently can change a number with digital/MVP license in the admin portal but not additional company numbers/direct numbers. It would be helpful to have the option to be able to change your additional local numbers in the online account instea...
Ranier Gallego 5 days ago in RingCentral Admin Portal 0 New

Generate a report on a date range but only on specific time of the day

Please have an option in Analytics to generate a report for a date range but the result should only display calls on a specific timeframe for each day. For example, generate a report for January 7 - January 14 but the result should only display ca...
Ranier Gallego 5 days ago in RingCentral Analytics 1 New

Send and Receive Pictures from the salesforce Integration

Hi It will be great to send a receive pictures from the salesforce integration, specially because of the texting capabilities from RingCentral, right now to receive the pictures you need to used 2 apps. Thank you
Lenin Garcia 5 days ago in RingCentral Phone 0 New

Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.

Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.
johnpaolo lachica 5 days ago in RingCentral Analytics 0 New

Add alert of adding a number to sms campaign

It would be nice for the admin and user to receive an email letting us know the number was added to the SMS campaign. Also, provide analytics on the sms message in the campaign to make sure we are not in violation.
Dan Cochran 5 days ago in RingCentral Analytics 0 New

time Stamp on call logs

with previous ring central layout users were able to view time stamp for each received/missed call . with new layout they can only see the date/day .To view timestamp they have to click on the call it self and then it displays the details . Is thi...
Hetash Patel 5 days ago in RingCentral Web/Desktop App 0 New

Add the "Custom Field" in the roles and permissions in Admin Portal.

To have an option in the roles and permissions to manage the "Custom Field" in More > Account Settings.
Rose Alto 5 days ago in RingCentral Admin Portal 0 New