All ideas

Customer would like to block the fax message on the main number but not including SMS and calls.

Many calendars show six weeks, not just the days in a given month. For example, if I am looking at the due date and it shows today, January 27th and I know I want to schedule for February 3rd, I have to click to go to the next month. Many calendar...

It'd benefit everyone because we could actually get through to a real person in a timely fashion

i would like to be able to upload an excel file in the chat and the folks int he chat can open the file with me and make edits at the same time. Exactly like Microsoft teams. If I can get that, I can replace teams all together

Apple Watch is a useful tool in my business. Wearing it on my wrist and feeling it vibrate when I am not near my phone, but a quiet environment is necessary, would be SO helpful. I have found other forums where other people have expressed that the...

Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.

I would like a feature to block faxes with specific words in them as the spammers just use different numbers to get around one specific phone number being blocked. Every week there's Roofing, Gutter Cleaning, Psychic Workshops, Inner Healing and s...

It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can ...

We have callers constantly pressing the wrong (first option) on the call route. When you call some companies, you cannot proceed until all options are listened to. I think this would be a really good feature to be added.

Under the settings on Google Voice App. there is the option for Calls started from this device's phone app, allowing the user to use their Google Voice number when calling from their device's Native phone app. It allows the user to use their Googl...