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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

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Allow App to Bypass Android DND Settings for Audible Notifications

On iOS, a user can allow the RingCentral app through various Focus modes. If a RingCentral call is received while in a Focus mode, the RingCentral app can still vibrate and audibly ring the device. On Android, a user can allow the RingCentral app ...
Justin Herner 6 days ago in RingCentral Mobile App 0 New

Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Havin...
Guillermo Pierluissi 26 days ago in RingCentral Web/Desktop App 2 New

Contact Center Agent Calls Ringing Cell Phone App

When an agent is logged into Contact Center via Max Agent and sets the Voice Connection to use Station ID calls coming into the agent do NOT ring the RC application installed on the agents cell phone. The desk phone and RC application running on t...
Doug Penny about 1 month ago in RingCentral Contact Center 2 New

Have the option to switch access for Analytics reports for call queue managers and normal members

At the moment there is a limitation that locks the performance reports view of a member to only see the call queue they are the manager of and will not allow them to see other call queues or users. You can only see them all if the user was removed...
Ismael Pimentel 2 days ago in RingCentral Analytics 0 New

Sync Teams Status with RC Status

As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app...
Matt Fletcher 21 days ago in RingCentral Integrations 1 New

No Audit Log entry for Template modifications

This seems very dangerous to me, not having an audit trail. A bad actor can, at will, make any changes to any template, then an innocent person using that template can cripple an organization and not know it. The likelihood is low I admit but it's...
Donald Prescott 15 days ago in RingCentral Admin Portal 0 New

Answer call through customized keyboard hotkey on Ring Central App that will work on multi layered app

Customers want to add additional settings or enhance the existing keyboard shortcuts in the RingCentral app, so that they may use customized hotkeys to answer calls even while they are working on another application, and even if the app is closed,...
Siena Cordero 27 days ago in RingCentral Web/Desktop App 0 New

Ring Central Video is too Resource Intensive

The reason for this request is that it seems unrealistic to have to close all other programs in order to have a RC video call work. One of the video attendees said if they attend a Zoom meeting, it is fine. I’m sure the issue is related to compute...
Mario Moccia about 1 month ago in RingCentral Video 0 New

Making SMS texting while on call faster/more efficient for desktop program (not extension)

We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contac...
Matthew Cancilla 2 months ago in RingCentral Phone 0 New

Generate a report on a date range but only on specific time of the day

Please have an option in Analytics to generate a report for a date range but the result should only display calls on a specific timeframe for each day. For example, generate a report for January 7 - January 14 but the result should only display ca...
Ranier Gallego 5 days ago in RingCentral Analytics 1 New