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Future consideration
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Backup and Restore Point for Admin Portal setup data.
We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up ou...
1
Future consideration
Provide log report for SMS texts
Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities. Would like to print out SMS text messages. It would be nice to have a way to access the te...
30
Future consideration
Ability to track agent time by phone status
Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...
6
Future consideration
Speed Dial: Company wide directory for Speed Dial
Our company has several dozen contacts that everyone in the office uses.We don't want to have to WASTE TIME programing each phone with the names and numbers.We want to create a Single, Company Wide, Shared, Directory of Speed Dial numbers and name...
33
Future consideration
Call Queues: allow mixture of call handling (simultaneously and in fixed order)
In a particular extensions call forwarding section (home, mobile, office), you can set the phones to ring simultaneous or in a fixed order. You also have the ability to group certain numbers such that home + cell ring simultaneous for 4 rings, and...
6
Future consideration
Clicking Ignore Call or Declining the call does not stop ringing other assigned devices
Customers that are using a combined setup, RC App, RC Mobile or a deskphone can ignore the call on RC App but the call will continue to ring on the other devices. If on any of these devices the ignore call is selected it should stop the ringing on...
2
Future consideration
Desktop App: Deauthorize Softphone on Exit (logout)
Many people have a desktop at work and use a laptop while traveling or working from home, myself included. If the softphone would deauthorize when exited I could use the softphone on my desktop at work and my laptop on the road or at home without ...
2
Future consideration
RingCentral Meeting Invite Template Customization or Improvement (Outlook Meeting Plug-in)
Problem Statements The default RingCentral meeting invite template for schedule a RingCentral Meeting from outlook is not usable at all. It overwrites the meeting subject line -- annoying to say the least; It provides a very long list of iPhone sp...
6
Future consideration