All ideas

Currently, when a call comes into our main line, the caller ID is shown. This is extremely helpful when receiving a call. However, if the call is received by a receptionist (or the wrong person) and is immediately forwarded to another extension, t...

Currently, while on a call other incoming calls will ring, can be heard by all parties, and must be rejected. An option to turn on DND whenever a call is taking place would eliminate this distraction.

As an admin, I should have the ability to change any extensions DND status. If an agent leaves their desk and forgets to remove their phone from the queue, I have to log into their extension and change it for them.

Currently, verification code text messages sent from websites like Google do not come through the RingCentral SMS service. Therefore I am unable to add my RingCentral number as the primary number for Google to use for notifications, which impacts ...

It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the p...

Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off ...

It appears this was a feature in the Meetings App, but is not available in the current version of the Desktop App and our account does not allow us to run Meetings. This is helpful when staff are in a video meeting and they want to hand off contro...

Why is it useful - Highlight important notes in meetings. Who would benefit from - All of your RC Clients, and you, because your Clients will be happy with RC's Software. How should it work - Please incorporate the old RC features: whiteb...

We are a US based web hosting company with many remote users who are located in several different countries. We can see when a user has their phone set to available, but cannot see if they have toggled the "Accept call queue calls" switch on/off. ...

We really need the fax confirmations to come through with the pages that we faxed attached. It is very hard to verify that certain documents were faxed if the confirmation just shows "sent" and the number of pages. We need to be able to verify tha...