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Provide the ability to get history of hardphone online/offline status

Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.
Tracey Lulek 1 day ago in RingCentral Admin Portal 0 New

Ability for Queue managers to be notified when call is waiting

It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can ...
Stephanie Rensburg 1 day ago in RingCentral Web/Desktop App 0 New

New RingCentral - no date stamp for text messages from the day of

Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the tex...
Bianca Delgado 10 days ago in RingCentral Web/Desktop App 1 New

Turnoff messaging tab for MVP

Turn off messaging feature per Role. Allow customer to be able to select the Role to not have access to messaging with Desktop or mobile app. This will allow customer to restrict outside contractors for security reasons.
Tony DaSilva 3 days ago in RingCentral Web/Desktop App 0 New

Excel

i would like to be able to upload an excel file in the chat and the folks int he chat can open the file with me and make edits at the same time. Exactly like Microsoft teams. If I can get that, I can replace teams all together
Derek Stith 1 day ago in RingCentral Web/Desktop App 0 New

Callers cannot proceed until they listen to all options on Autoattendant

We have callers constantly pressing the wrong (first option) on the call route. When you call some companies, you cannot proceed until all options are listened to. I think this would be a really good feature to be added.
Connor Benson 1 day ago in RingCentral Phone 0 New

email verification code time frame

looking for a settings or configuration where we can set-up the time frame of the email verification code that was sent over the email to be adjusted.
Hiromithu Ishigaki 2 days ago in RingCentral Admin Portal 0 New

Mute incoming call notifications while currently on a call

Currently, while on a call other incoming calls will ring, can be heard by all parties, and must be rejected. An option to turn on DND whenever a call is taking place would eliminate this distraction.
Daniel Cobb 12 months ago in RingCentral Phone 15 Planned

SMS / Text Auto Responder

Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, i...
over 2 years ago in RingCentral Phone 176 Planned

Live Monitoring a user not a call

Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Cur...
Michael Elsing 9 days ago in RingCentral Web/Desktop App 0 New