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Call Queue voicemails available in RC APP and GUI interface

Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.
Benny Martinez about 2 months ago in RingCentral Web/Desktop App 1 Under review

block incoming caller ID

I would like to block incoming caller id name and number for a single extn. in our legal dept for anonymous calls.
Rafi Rimer about 2 months ago in RingCentral Web/Desktop App 1 Under review

Need APIs to expose license usage details for BI reporting

Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that c...
Tom Lampert about 2 months ago in Developer Platform and APIs 0 Under review

Use the app in conjunction with a physical phone

Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would s...
Kimberly Colucci-Nyari 4 months ago in RingCentral Phone / RingCentral Web/Desktop App 7 Under review

Searchable Dataset of Recorded Voicemail & Calls

It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that w...
Nick Ban about 1 month ago in RingCentral Admin Portal 0 Under review

Make the minimum password length 12 or more characters

For increased security
Winston Cook 944C about 2 months ago in RingCentral Contact Center 0 Under review

RC University Courses assigment, and progress tracking over multiple users.

We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings. We would like to have a way of assigning the trainings to our team members and ...
Ever Estrada about 2 months ago in RingCentral Admin Portal 2 Under review

Need ability to increase Monitoring Group limit of 100

We have maxed out the number of monitoring groups, and need to add more due to continued growth. The limit of 100 is a hard coded value which is poor design and needs to be set be either user or RingCentral controlled variable.
Tom Lampert 3 months ago in RingCentral Admin Portal 0 Under review

Unable to Conference with Two External Calls

We recently migrated to RingCentral and have come to discover that one of the biggest features we use is not available with RingCentral. From our desk phones, we are unable to conference if the two calls we want to conference are both external. It...
JJ Vinas 2 months ago in Hardware 0 Under review

A slimmed down version of the app.

A much simpler way to make calls, send texts, and maybe HUD. Just like the old RingCentral Phone app.
Rose Smith about 2 months ago in RingCentral Mobile App 0 Under review