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All ideas

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ENABLING COMPANY DIRECTORY SETTINGS

We would like to enable the company directory setting
Nicolas de TRAKmy 5 months ago in RingCentral Admin Portal 1 Needs more information

Audible Chat Notification

It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile
Wendy Bush 8 months ago in RingCentral Web/Desktop App 2 Needs more information

Play announcement "press 1" on call Queue

we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment....
PCPLUS NETWORKS almost 2 years ago in RingCentral Web/Desktop App 4 Needs more information

A translating feature

A button next to a non-English message where someone can easily translate with a click of a button
Jessica Ortega 8 months ago in Developer Platform and APIs 3 Needs more information

More Flexibility in WFM Pro

It recently came to my knowledge that in WFM Daily Rules are suggested to be kept at a 4 hour variable scheduling window. We are a business that supports 36 restaurants. Our call center hours are 6am - 12am and our agents work very flexible hours....
Lindsay Wallace 5 months ago in RingCentral Contact Center 3 Needs more information

Splitting Audio

There is no way to split audio or set up a “ride along” situation for training purposes.
Blake Abig 6 months ago in RingCentral Web/Desktop App 1 Needs more information

Make it easier for user interface, scheduled texting, mass texting

Your interface is outdated and can be used more efficiency. It's time consuming on how to create mass texts and scheduling them.
Kirsten Kuhar 8 months ago in RingCentral Web/Desktop App 3 Needs more information

I need to be able to pull abandoned calls details on an as-needed basis vs. waiting for a data refresh.

Sales. We call abandoned calls back to sell. If we have to wait hours to get the details, then we risk losing the sale.
Timothy Larsen 9 months ago in RingCentral Contact Center 7 Needs more information

NEED 2 FACTOR AUTHENTICATION!!

I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this ap...
Donna Goldthorpe 4 months ago in RingCentral Phone 3 Needs more information

A few ideas/complaints

No caller ID. WTHeck!!!! Nothing to indicate when one of the Team is already on a phone call. No indication of when you transfer a call that it was transferred successfully. There is absolutely no connection between the app on my computer and my t...
Teri LeCheminant 7 months ago in RingCentral Phone 2 Needs more information