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Configuring Dial-By-Name Directory Extensions at the Site Level

Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can on...
Michael Scott 12 days ago in RingCentral Admin Portal 0 New

Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after not...
Michaël Moens about 1 month ago in RingCentral Web/Desktop App 1 New

Grant users the ability to change call forwarding and availability states on behalf of other users

Our principal wants their assistant to be able to modify their call forwarding profiles and their availability states. A feature that allows a user to delegate permission to another user to change their availability state and forwarding profiles w...
Daniel Valastro about 2 months ago in RingCentral Phone 1 New

Desktop App Specific Permissions

I would like to have the ability to remove certain permissions for some users in the desktop app only. For example, there are some users we want to be able to use the meetings/RCV feature for online meetings, but not be able to call or text from t...
Nick Rowland 18 days ago in RingCentral Web/Desktop App 1 New

Pre-set voicemails

I leave a lot of voicemails to people saying the exact same thing. For example, "Hello, this is Tanner with Self Storage Solutions, calling regarding the rent owed on your unit. Please give me a call as soon as possible, as I would like to get thi...
Tanner Burg about 1 month ago in RingCentral Mobile App 0 New

Text messages scrambling/getting jumbled - Fix

Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.
Kelly Teetsel 9 days ago in RingCentral Web/Desktop App 0 New

make call handling rights more granular in roles

Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.
Holger Haase about 2 months ago in RingCentral Admin Portal 1 New

Comprehensive Report for List of All Users in the Account and Changes and Devices Information

Comprehensive Report for List of All Users in the Account 1. Complete user list with their current Caller ID information in RC app 2. Custom greetings and VM changes with their transcription/text content 3. Modification information - when, what, a...
RingCentral . 9 days ago in RingCentral Analytics 0 New

MVP Desk Phone License With No DID

Currently, if a user needs a standard MVP license and uses a desk phone, they MUST have a DID assigned. There are many use cases where you may want to assign a desk phone to a user without using a number from the inventory. This is currently causi...
Arick Hauschild about 1 month ago in RingCentral Phone 0 New

Bulk Enable Users after Locked out by fail login attempts

Multiple users got attacked by external scripts on anonymous servers, and they got logged out of their RingCentral services. To bulk enable users's account, we would like to have a function to mass enable accounts instead of going into individual ...
Tuan Le 25 days ago in RingCentral Web/Desktop App 0 New