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Show Original Callers Number in Caller ID when Transferring calls

We have agents requesting the ability to see the original caller's number instead of the person's number who is transferring the call. We would love to see this feature in the next firmware update.
almost 2 years ago in RingCentral Phone 113 Planned

SMS: Ability to receive verification code (short code) via text messages

Currently, verification code text messages sent from websites like Google do not come through the RingCentral SMS service. Therefore I am unable to add my RingCentral number as the primary number for Google to use for notifications, which impacts ...
almost 2 years ago in RingCentral Phone 33 Planned

Support for threaded conversations

When an org depends on Glip conversations to handle all sorts of matters throughout the day, it's easy to loose a thread in the current schema.   Add support for threaded conversations, please.  This will be understandably difficult given the vari...
almost 2 years ago in RingCentral Web/Desktop App 11 Planned

User Settings: Disable call waiting while on a call.

Use a "Currently on another Call" greeting message while on another call or have the capability to disable Call waiting. An options that say, while i'm on another call us this greeting, or while i'm on a call go straight to voicemail.
almost 2 years ago in RingCentral Phone 17 Planned

Combine HUD and APP into one app

Must have second app, softphone HUD, for monitoring/barge to calls. More memory usage
Guest almost 2 years ago in RingCentral Mobile App 42 Planned

Call queue: Send Group Voicemail to multiple Extensions

Being limited to sending Group Voicemails to an email only, should be updated to allow for sending Group Voicemails to Multiple extensions. Some users may not have access to email when in remote locations such as mines.
almost 2 years ago in RingCentral Phone 2 Planned

Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end u...
Guest over 1 year ago in RingCentral Admin Portal 15 Planned

RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

Why is it useful - Highlight important notes in meetings. Who would benefit from - All of your RC Clients, and you, because your Clients will be happy with RC's Software. How should it work - Please incorporate the old RC features: whiteb...
Maria Marbella 9 months ago in RingCentral Video 13 Planned

Manage Branding - customize url, logos, backgrounds, watermarks in Meetings, Invitations

As a user paid commercial white label of Zoom we expect RC to offer the same features at a minimum. Currently branding is only supported in a limited way in webinars at RC. What we need is at LEAST the same features Zoom supports. Even better if t...
Guest over 1 year ago in RingCentral Meetings & Webinar 7 Planned

Read notification for RingCentral messages

No description provided
Guest almost 2 years ago in RingCentral Web/Desktop App 18 Planned