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Show Original Callers Number in Caller ID when Transferring calls

Currently, when a call comes into our main line, the caller ID is shown. This is extremely helpful when receiving a call. However, if the call is received by a receptionist (or the wrong person) and is immediately forwarded to another extension, t...
about 2 years ago in RingCentral Phone 158 Implemented

Admin: change users (DND, available, offline) in call queue

As an admin, I should have the ability to change any extensions DND status. If an agent leaves their desk and forgets to remove their phone from the queue, I have to log into their extension and change it for them.
about 2 years ago in RingCentral Phone 25 Implemented

SMS: Ability to receive verification code (short code) via text messages

Currently, verification code text messages sent from websites like Google do not come through the RingCentral SMS service. Therefore I am unable to add my RingCentral number as the primary number for Google to use for notifications, which impacts ...
about 2 years ago in RingCentral Phone 41 Implemented

Admin: View if "Accept Call Queue Calls" is toggled On/Off for users

We are a US based web hosting company with many remote users who are located in several different countries. We can see when a user has their phone set to available, but cannot see if they have toggled the "Accept call queue calls" switch on/off. ...
about 2 years ago in RingCentral Phone 6 Implemented

Add Remote Control feature to RC Desktop App - Video

It appears this was a feature in the Meetings App, but is not available in the current version of the Desktop App and our account does not allow us to run Meetings. This is helpful when staff are in a video meeting and they want to hand off contro...
Greg Vermilion almost 2 years ago in RingCentral Video 32 Implemented

RCV - Bring Back Whiteboard, Annotate, Voting/Raising of Hand Feature in RC Meetings

Why is it useful - Highlight important notes in meetings. Who would benefit from - All of your RC Clients, and you, because your Clients will be happy with RC's Software. How should it work - Please incorporate the old RC features: whiteb...
Maria Marbella 12 months ago in RingCentral Video 18 Implemented

Desk phone to ring first before app

Currently, the app rings at the same time as the desk phone. You set the desk phone to sequentially ring after the app but not before. I prefer the desk phone to ring first for a couple of rings, then the app on my cell phone would be called.
Debbie Torres almost 2 years ago in RingCentral Phone 31 Implemented

An overview, within the User Settings, of all group memberships.

Have an additional read-only tab in the User Settings section called "Memberships", broken down into all types of Group, e.g. Queues, Call Pickup, Park Locations etc, that lists out which the user belongs to. This would save the admin(s) from clic...
Ed Atkins 8 months ago in RingCentral Admin Portal 6 Implemented

Bulk Delete All Voicemails

Imagine a world where you can click on one of your nearly infinite voicemails, then hitting ctrl-a (or just clicking on the 'select all' button). Now you've got like 1,245 voicemails from jealous ex's, desperate vendors, and unrequited direct supe...
Joshua Dunn over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 8 Implemented

Domain Control

Please add a "domain control" option. It would be really nice to block people from creating "personal" RingCentral accounts using a corporately controlled domain email address.
Guest almost 2 years ago in RingCentral Web/Desktop App 14 Implemented