All ideas

If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.

It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.

Adoption & Usage reporting only works for "User" phones. We would like to pull the same data from limited/common area phones as we perform monthly metrics.

I tyhiunk we save system managers time in setting the system up

This would be great for managers of call queues to get an idea of how many calls to expect in the coming week on certain days, or certain holidays for example

It would be helpful to be able to breakdown total calls between repeat callers and first-time callers in order to better determine conversion rate of new callers to sales.

Having the option to track week to date calls allows us to see how we're tracking over the course of the week.

We have a staff of recruiters that are on the phone a lot throughout the day. It would be extremely helpful to be able to run a phone usage report where we can filter in a set time slot. Example: April 3rd from 1:00 pm - 3:30 pm.

As it stands currently, when downloading an LOB Analytics widget or a full dashboard as an excel spreadsheet, the Caller Name, which is displayed in the dashboard widget is being omitted from the spreadsheet. This makes the report significantly le...

It would be great if the live report could show other type of status on the agents, like Lunch, Training, Braked or Logged Out. Also it would be nice if we could measure amount of time an agent is in a status, like amount of time available, amount...