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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 592

Backup and Restore Point for Admin Portal setup data.

We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up ou...
David Smucker 3 months ago in RingCentral Admin Portal 1 Future consideration

Allow a Report to run based on which setting users are using

Would like to have a report to see what features users have enabled (such as auto-answer calls)
Patricia Kuna 8 months ago in RingCentral Analytics 1 Future consideration

Voicemail reporting

Report showing when voicemails are received and outbound calls to the same number that left the voicemail. This would be a very helpful tool in managing employee response to voicemails.
Douglas Hermann 8 months ago in RingCentral Analytics 1 Future consideration

LOB Date Range, Set Days and Time: Allow time parameters for overnight

We run a public transit agency with a dispatch center. We'd like to track calls that come in to a call queue between 8:00 p.m. and 7:59 a.m. by user. Currently, one must set the time from 8 pm to midnight and midnight to 7:59 am in two separate wi...
Angel Anderson 8 months ago in RingCentral Analytics 1 Future consideration

oowrin is the new CRM please add to our ring central family

New CRM integration
Sandeep Reddy 8 months ago in RingCentral Integrations 1 Future consideration

HQS

HQS is a big CRM tool for Adminastration and Calling customers. It would be massivly helpful
Benjamin Röttger 8 months ago in RingCentral Integrations 1 Future consideration

Agent Activity Report

Agent reporting of their accessibility and availability to answer calls, i.e. Agent A was available and accepting queue calls from 9a-12p EST & from 1p-6p, they were available but not accepting queue calls. The live agent report is helpful, bu...
Dusty French 9 months ago in RingCentral Analytics 0 Future consideration

add sound notifications on live reports when a call hits the queue

Our team monitors the Queue on a larger screen from their workspace. A sound notification would help them not have to get up and check over the cubicle wall rather just listen for the notification to know there's a call in queue
Theresa Kennedy 9 months ago in RingCentral Analytics 1 Future consideration

I would like to have a way to download analytics.

If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.
Nancy Wright 9 months ago in RingCentral Analytics 4 Future consideration

Gorilla Desk CRM

Client looking for this integration APP
Matthew Montognese 9 months ago in Developer Platform and APIs 1 Future consideration