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Allow a Report to run based on which setting users are using

Would like to have a report to see what features users have enabled (such as auto-answer calls)
Patricia Kuna 3 months ago in RingCentral Analytics 1 Future consideration

Voicemail reporting

Report showing when voicemails are received and outbound calls to the same number that left the voicemail. This would be a very helpful tool in managing employee response to voicemails.
Douglas Hermann 3 months ago in RingCentral Analytics 1 Future consideration

LOB Date Range, Set Days and Time: Allow time parameters for overnight

We run a public transit agency with a dispatch center. We'd like to track calls that come in to a call queue between 8:00 p.m. and 7:59 a.m. by user. Currently, one must set the time from 8 pm to midnight and midnight to 7:59 am in two separate wi...
Angel Anderson 3 months ago in RingCentral Analytics 1 Future consideration

HQS

HQS is a big CRM tool for Adminastration and Calling customers. It would be massivly helpful
Benjamin Röttger 3 months ago in RingCentral Integrations 1 Future consideration

Agent Activity Report

Agent reporting of their accessibility and availability to answer calls, i.e. Agent A was available and accepting queue calls from 9a-12p EST & from 1p-6p, they were available but not accepting queue calls. The live agent report is helpful, bu...
Dusty French 4 months ago in RingCentral Analytics 0 Future consideration

add sound notifications on live reports when a call hits the queue

Our team monitors the Queue on a larger screen from their workspace. A sound notification would help them not have to get up and check over the cubicle wall rather just listen for the notification to know there's a call in queue
Theresa Kennedy 4 months ago in RingCentral Analytics 1 Future consideration

I would like to have a way to download analytics.

If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.
Nancy Wright 4 months ago in RingCentral Analytics 4 Future consideration

Gorilla Desk CRM

Client looking for this integration APP
Matthew Montognese 4 months ago in Developer Platform and APIs 1 Future consideration

Recording % versus calls made

It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.
Myles Baker Jr 5 months ago in RingCentral Analytics 1 Future consideration

Adoption & Usage Report for Common/Limited Exenstions

Adoption & Usage reporting only works for "User" phones. We would like to pull the same data from limited/common area phones as we perform monthly metrics.
Ryan Fielder 5 months ago in RingCentral Analytics 0 Future consideration