In PC Classification 16 ERROR is not a variable in retries (Skill Configuration)
If you can't tell me why CLASS 16 is happening I sure ought to be able to retry the error multiple times. There are probably other classifications not in Retry config so why not get them all in there with this submission.
Call recording data is IMPOSSIBLE to match between InContact or RingCentral App and our storage
The naming convention between RingCentral app recordings, Archiver, and the files I receive cannot be matched. This will be the fundamental reason we leave RingCentral because recordings are mandatory in our business
RingCentral and InContact do not share data - InContact (PC) and RingCentral do not share data
While using PC in InContact we have had instances where the RingCentral App drops the connection (Red X in the Connection) drop the PC does not know the agent is not online or does not have a connection and keeps feeding calls to the agent. The ca...
Does RingCentral have a way to send video via email? I have a service called Bomb Bomb. It allows me to record a video, place a video into an email and then send it. Can also send email blast to a large number of people. Stores all of my BB videos...
Enable Access to Old Versions of RC App for Old Devices
I have RC version 18.104.22.168.11 & a samsung Galaxy 5 model SM-G870A, version 6.0.1 which is not compatible with the new app. A pop up (attached) telling me to get the new version is blocking my screen from doing everything except receiving calls...
As a busy medical practice we would benefit from having a call back feature where patients keep their call queue and our operators can have the system auto-dial the next patient who opted in for a call back.