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Contact History report Start Time is an unknown Timezone

Start Time: 3/29/2022 17:54 Why can't all time columns show the timezone or be the same across all platforms. Seriously this is a joke. It is UTC is it MT is it ET.....
Will Snyder 3 months ago in RingCentral Contact Center 1 Will not implement

In PC Classification 16 ERROR is not a variable in retries (Skill Configuration)

If you can't tell me why CLASS 16 is happening I sure ought to be able to retry the error multiple times. There are probably other classifications not in Retry config so why not get them all in there with this submission.
Will Snyder 3 months ago in RingCentral Contact Center 0 Will not implement

Call recording data is IMPOSSIBLE to match between InContact or RingCentral App and our storage

The naming convention between RingCentral app recordings, Archiver, and the files I receive cannot be matched. This will be the fundamental reason we leave RingCentral because recordings are mandatory in our business
Will Snyder 4 months ago in RingCentral Contact Center 1 Will not implement

RingCentral and InContact do not share data - InContact (PC) and RingCentral do not share data

While using PC in InContact we have had instances where the RingCentral App drops the connection (Red X in the Connection) drop the PC does not know the agent is not online or does not have a connection and keeps feeding calls to the agent. The ca...
Will Snyder 4 months ago in RingCentral Contact Center 3 Will not implement

Feature similar to Bomb Bomb Video

Does RingCentral have a way to send video via email? I have a service called Bomb Bomb. It allows me to record a video, place a video into an email and then send it. Can also send email blast to a large number of people. Stores all of my BB videos...
Michael Owens 5 months ago in RingCentral Web/Desktop App 1 Will not implement

Enable Access to Old Versions of RC App for Old Devices

I have RC version 21.2.2.1.11 & a samsung Galaxy 5 model SM-G870A, version 6.0.1 which is not compatible with the new app. A pop up (attached) telling me to get the new version is blocking my screen from doing everything except receiving calls...
Vacuum Store 6 months ago in RingCentral Mobile App 2 Will not implement

need to create a report that shows all SMS activity by line

need to create a report that shows all SMS activity by line
John Lachica 6 months ago in RingCentral Engage Digital 1 Will not implement

enable employees to log workhours on RingCentral

My staff uses Square Payroll to log their work hours and it also reports taxes for me. I would like a payroll feature in RingCentral so it is all in one spot.
Anne Osterhouse 8 months ago in RingCentral Web/Desktop App 1 Will not implement

Long hold time call back feature

As a busy medical practice we would benefit from having a call back feature where patients keep their call queue and our operators can have the system auto-dial the next patient who opted in for a call back.
Guest 8 months ago in RingCentral Phone 1 Will not implement

Faxing dilemma

We're unable to receive faxes. RC Tech Support believes something is wrong with our account, however, before calling them, while looking online your support pages state that the sending fax machine needs a baud rate of 7200. Most modern fax machin...
Guest 8 months ago in RingCentral Phone 1 Will not implement