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Update status in app when in a webinar

Right now, I have the RingCentral app open and my status is "Available" while I'm in a RingCentral webinar as a participant. It would be great, while the app is open, to show some other status similar to a video status that automatically updates a...
Crystal Weber about 1 month ago in RingCentral Webinar 1 Planned

Forward a voicemail to another extension

Many times a user receives a voicemail and want to forward it to another user to handle. We cannot receive voicemails via email, so forwarding a voicemail to another extension is a highly valuable feature. This allows the person who received the v...
John Anderson 2 months ago in RingCentral Phone 0 Planned

RingCentral Analytics - Share and collaborate on saved reports

We would like the ability to share reports we have configured saved with other users in RC Analytics. In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.
Fraz Hamid 5 months ago in RingCentral Analytics 0 Planned

Teams API - Get Members

Four automation of RingCentral MVP Teams, it would be useful to pull current team membership. Perhaps this could be integrated into the existing readGlipTeam method? https://developers.ringcentral.com/api-reference/Teams/readGlipTeam Use-case: Aut...
Josh Heri 7 months ago in Developer Platform and APIs 0 Planned

HUD pop out window on RingCentral app

It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the p...
Danielle Howes 7 months ago in RingCentral Web/Desktop App 7 Planned

Mute incoming call notifications while currently on a call

Currently, while on a call other incoming calls will ring, can be heard by all parties, and must be rejected. An option to turn on DND whenever a call is taking place would eliminate this distraction.
Daniel Cobb 8 months ago in RingCentral Phone 10 Planned

Hourly Report on Analytics

customer wants to have an option to generate automatic hourly call productivity report
Jenny Remolacio 8 months ago in RingCentral Analytics 1 Planned

Allow private add-ins to be installed from App Gallery

Problem Statement One cannot discover and install private bots and notification apps via the App Gallery. This makes it very difficult for employees to take advantage of these apps their developers build. Solution Create an area in the App Gallery...
Byrne Reese 10 months ago in Developer Platform and APIs 0 Planned

Bring Back Ability to Enter Special Characters in From Field of Email Templates

After moving from the https://portal.virtualacd.biz/legacyagent/#/login URL to the new https://engage.ringcentral.com URL, our agents can no longer send email templates that have special characters in the from field (the send email button is graye...
Kurt Carlson about 1 year ago in RingCentral Engage Voice 0 Planned

RingCentral Video - Reactions

Our staff love to use the "reactions" type emojis within a video meeting. This will allow participates to interact within the meeting and not have to talk. This would be a huge benefit to the Video platform. :)
Jessica Esperson about 1 year ago in RingCentral Video 2 Planned