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Add KPI for "Not connected" call length - Performance reports

We are needing a KPI in performance reports that show the total time spent on "not connected" calls. This is for when the sales user is calling but the customer does not answer - this time needs to be allocated towards their total time spent on ca...
Stephanie Rensburg 27 days ago in RingCentral Analytics 1 Implemented

Add Handle Time and Answered to Outbound KPI

Hi, we're looking to submit feature requests for the following: KPI column for Outbound: Handle time It seems like it's only tracking inbound handle time per call currently. Add #Answered to the Outbound column on performance reports. Its only ava...
Vik Bhakta about 1 month ago in RingCentral Analytics 3 Implemented

Select individual days for scheduled reports

I'd like to be able to select indivudal days for scheduled reports. Currently you can only select Every Day, Weekly or Monthly. It would be very useful to be able to select individual days like Mon-Fri to mirror our business hours. Thank you!
Cameron Hellmuth about 2 months ago in RingCentral Analytics 2 Implemented

Need a way to limit the user that a Person can see on Reports

I need a way setup users in analitcs so that The user can only see the people that report to him. Right now when a user is added to analytics he can see all of the company.
Joe Margiotta about 2 months ago in RingCentral Analytics 1 Implemented

Bring back HUD manual rearrangement of user contacts

Desktop App Update in December lost option to manual rearrangement user contacts in HUD. Please bring it back.
Alisha Spencer 3 months ago in RingCentral Web/Desktop App 1 Implemented


Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us ...
David Dao 8 months ago in RingCentral Phone / RingCentral Web/Desktop App 4 Implemented

Allow Bar Graph Data to be presented in Downloaded report

When I am adding data to a dashboard, and then download or subscribe to said data, if the data is in a Graph - Comparison - Barchart - the Widget is non downloadable
Dave DeWeese 9 months ago in RingCentral Analytics 2 Implemented

Muted Conversation Improvement

The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unr...
Nicole Campbell 10 months ago in RingCentral Web/Desktop App 0 Implemented

feature for analytics - Download widget chart and table data to Excel file

Currently the Analytics LOB can only show the users the charts and some of the charts are not downloadable or users cannot subscribe to get email from them. It would be helpful for users to have periodically emails reporting the employees phone ca...
Allentown Office 10 months ago in RingCentral Analytics 3 Implemented

Link to Calls

Link to the actual calls and the recordings if any.
Jed Strong 11 months ago in RingCentral Analytics 0 Implemented