All ideas

Dear Support Team, If you don't mind, could you please change a Korean text for "Recent Calls" in Calls Section of RC mobile application like below? - Current Korean text : "최근 연락처" - To-Be Korean text : "최근 통화" Thank you very much, -Ke...

There is a call queue option that can be added from Users that only works by using the RingCentral Phone App. It would be great if this worked also with MVP.

In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac. RingCentral App introduced additional keyboard sho...

Need to have the option to hide the Incoming caller ID of the clients when calling a call queue extension.

Up until recent updates the mobile application had a setting toggle for 'Silence Incoming Calls.' By default when first signing into the application for all users it was turned on, but could be toggled off so you would have all calls ring on the d...

Have an additional read-only tab in the User Settings section called "Memberships", broken down into all types of Group, e.g. Queues, Call Pickup, Park Locations etc, that lists out which the user belongs to. This would save the admin(s) from clic...

I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicema...

I am trying to create a rolling report for a certain department that would give them information for the last 6 months or at the very least the last quarter. But that feature is not available, just Last 7 days, Last Work Week and Last Month. It wo...

as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.

Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.