All ideas

We are needing a KPI in performance reports that show the total time spent on "not connected" calls. This is for when the sales user is calling but the customer does not answer - this time needs to be allocated towards their total time spent on ca...

Hi, we're looking to submit feature requests for the following: KPI column for Outbound: Handle time It seems like it's only tracking inbound handle time per call currently. Add #Answered to the Outbound column on performance reports. Its only ava...

I'd like to be able to select indivudal days for scheduled reports. Currently you can only select Every Day, Weekly or Monthly. It would be very useful to be able to select individual days like Mon-Fri to mirror our business hours. Thank you!

I need a way setup users in analitcs so that The user can only see the people that report to him. Right now when a user is added to analytics he can see all of the company.

Desktop App Update in December lost option to manual rearrangement user contacts in HUD. Please bring it back.

Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us ...

When I am adding data to a dashboard, and then download or subscribe to said data, if the data is in a Graph - Comparison - Barchart - the Widget is non downloadable

The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unr...

Currently the Analytics LOB can only show the users the charts and some of the charts are not downloadable or users cannot subscribe to get email from them. It would be helpful for users to have periodically emails reporting the employees phone ca...

Link to the actual calls and the recordings if any.