Skip to Main Content

All ideas

Showing 3632

Voicemail setting should show up in desktop app when Voicemail Setting is selected in the Role

Desktop App > Settings > Phone > Voicemail ONLY shows up in the desktop app when Notifications is checked under User Settings in the assigned Role. It would make more sense for this to show up when Voicemail Settings is checked, as we hav...
Michael Shupe about 3 hours ago in RingCentral Web/Desktop App 0 New

List all phone queues for a specific person

As an administrator , I often get requests to find out what queue multiple staff are in. We have 162 queues and 969 staff so there is no easy way to gather this information.
Matthew Bressler about 13 hours ago in RingCentral Admin Portal 0 Under review

Block 1-900 numbers

I don't want the thousands of dollars in bills for employees calling 1-900 numbers from company phones.
Trevor Harrison about 13 hours ago in RingCentral Admin Portal 0 Under review

Netsuite Integration

Just like the Hubspot integration but for Netsuite would be fantastic to have this if possible.
Steven Medina about 21 hours ago in RingCentral Integrations 2 Under review

WFM PRO - Ability to Modify forecast without having to regenerate a schedule

It is very frustrating to not be able to modify the forecast without having to re-generate a whole new schedule for that staffing plan to update.
John Bruns about 23 hours ago in RingCentral Contact Center 0 Future consideration

WFM PRO - Improve Schedule Reporting Process

We need to have a better way to understand how many hours for various activity codes team members are scheduled for to be able to include them in grading an Agents performance metrics such as unplanned absences and interactions per scheduled open ...
John Bruns about 23 hours ago in RingCentral Contact Center 0 Future consideration

Disable this - Current meeting ends when scheduled meeting is about to start

While in a few meetings yesterday, the meeting abruptly ended for everyone on the meeting. We were unable to re-join the meeting as a message came up saying - you have another scheduled meeting. I want to disable that setting. Our meeting lasted l...
Holly Jensen 1 day ago in RingCentral Meetings & Webinar 1 Under review

Manually Activate open mode

In the older days, phone systems would have a hot button programmed on the desk phone that you could touch that would either put your phone system into "closed" mode or "wake up" "open" mode. This manual bypass would allow you to activate normal o...
Boe Trumbull 1 day ago in RingCentral Phone 0 Under review

We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at least have it set to assign access to recordings by site. Might also be beneficial to be able to assign by user group. I would also like to see an audit trail in the call logs of who is accessing someone's recording as well as who downloaded it.

I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).
Paul Carmichael 1 day ago in RingCentral Admin Portal 0 Under review

Ubuntu 22.04 support

Please add a support for Ubuntu 22.04 as currently it is not able to sign in user. Our company policy requires us to update to latest LTS version and that is causing lot of issues as the RCMeetings is not working correctly on this new version. Sin...
Suhas Pharkute 1 day ago in RingCentral Meetings & Webinar 0 Under review