All ideas

Need to enable answering calls from Apple watch RC App, which ideally helps to answer my calls while walking around or when my phone on my pocket to answer sales calls quicker. Getting incoming calls notification only is not help at all.

All companies with multiple cost centers that have different names at the company's cost centers.

Currently, High Volume SMS does not have any contact from RingCentral. Please improve the integration from High Volume SMS with RingCentral Apps and allow Ringcentral Phone App to have the same access of send Text Message with the same number that...

Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.

PCI compliance requires that any credit card information not be recorded. being able to disable Automatic call recording would allow this tool to be usable on any ext. https://www.pcidssguide.com/what-you-should-know-about-pci-compliant-call-recor...

Currently, an agent can be on a call with a customer. When a second call is inbound to that agents direct line or extension, the call that the agent is on gets quiet/muffled and a pop-up for the second inbound call appears. Ideally, the second inb...

We just went live on RC. For the most part, it is a great improvement from the system that we had prior. Each Customer Care agent has 2-3 monitors. The incoming pop-up window appears on which ever monitor they are currently working on. Ideally, th...

so files that are saved to the email account on the phone will not be deleted

This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.

I monitor agents making OB calls and would like to be notified when they connect with an outbound call so that I can easily monitor and coach.