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All ideas

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Desk Phone Softkey Assignments

It would be nice to be able to program a desk phones softkey features on an individual and group level. Or the ability to access a provisioning server to setup the configurations.
Joseph Williams 28 days ago in Hardware 0 Under review

Creating new Role for Billing Invoices & device inventory details without purchase option.

For a test purpose I also created a new Billing Role template with only Billing invoices & inventory permissions, but I found that the device ordering is reflected automatically. I tried disabling different tabs but still device ordering was s...
Satish Pawar 30 days ago in RingCentral Admin Portal 0 Under review

Central Location/hub for SMS and Voicemail

Im a small business owner and looking to have one central location or hub that is shared between multiple users (extensions). For example: Phone calls, SMS, Voicemail, and missed calls can be viewed and responded by all users under one umbrella. C...
Ronald Clune about 1 month ago in Developer Platform and APIs 0 Under review

Call Recording: Ability to mute internal call recordings between staff

Currently, when automatic call recording is enabled, all internal calls between staff are recorded. This includes casual conversations about mundane topics, as well as potentially sensitive discussions. While external calls allow users to press *9...
Ryan Penn about 1 month ago in RingCentral Phone 0 Under review

Attaching pdfs to the text messages

When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.
Vic Afetian about 1 month ago in RingCentral Phone 0 Under review

"Rolodex" where you can house all your contacts that the entire company can reference.

Since Ring Central is for calls both incoming and outgoing it would be nice to be able to add contacts that the company uses such as vendors you work with, site contacts, etc.. Currently you can only add "Personal Contacts" which only the user can...
Luis Alvarez about 1 month ago in RingCentral Contact Center 0 Under review

It would be better if Ring Central had a Call Handling option to only ring Desktop, instead of Desktop and Mobile app

It would be better if Ring Central had a Call Handling option to only ring Desktop, instead of Desktop and Mobile app
Brian Bruck about 1 month ago in RingCentral Web/Desktop App 0 Under review

Make it possible to copy the phone number directly from the call list

It would be helpful to copy the phone number directly from the call list.Currently, the only way to copy the number of a caller is to click on that call, open the call details, and copy from there, which takes extra clicks.
Igor Roshchin about 1 month ago in RingCentral Phone 0 Under review

Closed caption in Phone app

people that are hard of hearing need closed captions for phone calls too; not just video meetings. This feature should be accessible in the Phone App and for voice mail; it should provide a text version of the voice mail.
Christy Stables about 1 month ago in RingCentral Phone 0 Under review

Select Caller ID

Users should be able to search Area code from the "My caller ID" section. User has to scroll through a number of area codes, it would be a lot easier if users can search area codes and a list of numbers attached to the area code is displayed.
Agent GRN 535 about 1 month ago in RingCentral Phone 0 Under review