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Call indentifier, provide the name in the reports

The callers dialed number should reflect both the number and name in the reports Example 877-842-3210 United Healthcare or Unknown, if its unknow, we shall able to add the name similar to Truecaller
Julian Sanjeev 5 months ago in RingCentral Analytics 1 Needs more information

Use Personal Mobile Numbers for Ringout Caller ID

Use Personal Mobile Numbers for Ringout Caller ID
Maribel Lopez 5 months ago in RingCentral Mobile App 0 Needs more information

I would like to see the disconnect information in the QOS analytics reporting.

I would like to see the disconnect information in the QOS analytics reporting. This would be beneficial for troubleshooting issues. There is already a lot of data for the call. The disconnect information would further round out the call life cycle...
Toban Barlow 5 months ago in RingCentral Analytics 1 Needs more information

Performance Report: Download Multiple Daily Reports at a Time

Need to download individual day-to-day reports at a time for multiple days. Even if I select from 01-06-2023 to 16-06-2023, I'm getting all the data in one slide. I need to get day to day report
Ryan Ramat 6 months ago in RingCentral Analytics 1 Needs more information

Number in Use Report

Currently we have access to the Company Numbers report. We need that same format to reflect All numbers assigned to our account (both in use and in inventory).
Greg Stachovic 6 months ago in RingCentral Analytics 1 Needs more information

Report on the Duration of How Long a Call is Monitored

To be able to know how long a call has been monitored for the productivity of quality auditors. Apart from being part of the Reports/Analytics, it should also be available for Salesforce Task Object
Jorge Mico 6 months ago in RingCentral Analytics 0 Needs more information

Ability to create reports in Salesforce based on RC activity

allows for viewing of RC usage and justification for expense
Craig Fuss 6 months ago in RingCentral Admin Portal 1 Needs more information

Include KPI's in LOB export

There are so many kpi's, all useful, but higher level execs will not know how to interpret their function. Including the kpi's, preferably as a note in the excel cell where the title exists, similar to the note shown in the online dashboard where ...
Angel Anderson 6 months ago in RingCentral Analytics 1 Needs more information

Automatic Quarterly Export of Analytics

The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year. An automated export ...
Paul Dobbs 7 months ago in RingCentral Analytics 1 Needs more information

voicemail response time

Add columns to the LOB analytics to display length of time voicemail sits in "new status"- average, max and minimum. This would help us monitor staff response time to inbound calls that go to voicemail.
Katy O'Connell 7 months ago in RingCentral Analytics 0 Needs more information