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After Hours On-Call Rotation - Rotate Queue by week

We have a group of staff that rotate on-call duties after hours. In the past they would setup IVR to allow customers to contact on-call in an emergency and that would ring to a message only extension. Then, we added everyone's cell to the notifica...
Stephanie Ismail 1 day ago in RingCentral Mobile App 0 New

Enable the downloading of Failed Outbound Faxes

Right now, there is no download feature for failed outbound faxes. The download feature was there before (not now). Please add the feature back as it is very useful for us.
GMENU.NET Online 1 day ago in RingCentral Web/Desktop App 0 New

Enable customers to save their spot in the Queue to have a rep call them back.

Customers would be able to save their spot in the queue and be called back once their number reaches the rep. The customer could continue to do what they need to instead of having to wait until the rep is thru all the calls ahead of them.
Amos Stoltzfus Jr 1 day ago in RingCentral Phone 0 New

RingCentral Contact Centre: MAX Agent Windows Application

Please may we request a Windows Application/Service version of the MAX Agent? The Web Application is problematic for users, particularly those who are remote working on laptops as when agents go on break and the laptop goes to sleep, the MAX Agent...
Wickes Building Supplies Ltd 2 days ago in RingCentral Contact Center 0 New

Unable to see txt messages coming to our office number

It would be useful if all my employees in my group could see the txt message coming through our office number and we had access to reply and see all messages coming through.
Raymundo Flores 3 days ago in RingCentral Web/Desktop App 0 New