Skip to Main Content

All ideas

Showing 412

Non-Super Admin users can elevate themselves to a "Super Admin."

We have noticed that Non-Super Admin users can elevate themselves to "Super Admin." This could potentially cause security issues and business impact. Non-Super Admins should not be able to change their role to a “Super Admin” or remove the SA role...
Led Tasso 4 days ago in RingCentral Admin Portal 0 New

Hot Desk Phone Logged Out Display

When hot desk phones are in the logged out state, they display the tenant super admin's extension and the clock in the super admin's time zone. This should be customizable. I have hot desk phones in multiple locations in different time zones but n...
Bryan Berzak 1 day ago in RingCentral Phone 0 New

Reporting Capability on IVR Menu for key presses

I need report capability from an IVR menu to see which key presses callers are hitting and would like the following information: # of incoming calls, duration of call, missed calls. Example from my Main IVR menu we have multiple locations - each l...
Jennifer Schuler about 5 hours ago in RingCentral Analytics 1 New

Scammer Tracking

Better Features To block scammers or log them. We need a more robust system with security.
Aurora Operations about 23 hours ago in RingCentral Web/Desktop App 0 New

Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as we need them.

Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as we need them.
Front Desk 1 day ago in RingCentral Admin Portal 0 New

Group texting for U.S. Territory Numbers

We live in St John, U.S. Virgin Islands, which is a U.S. Terriroty. We are able to send individual text messages to USVI phone numbers but when we try to send group texts, it says we are unable to send group texts to an international number. Reque...
Antares Crew 4 days ago in RingCentral Web/Desktop App 0 New

Caller ID for all incoming calls

We want to have caller ID for all external incoming calls, doesnt matter if its incoming to an extention, direct line, or call que. Not sure why this does not exist yet, very basic thing to have for a phone company. At this stage, we have 35 emplo...
Jawad Bushnaq 13 days ago in RingCentral Admin Portal 0 New

add sound notifications on live reports when a call hits the queue

Our team monitors the Queue on a larger screen from their workspace. A sound notification would help them not have to get up and check over the cubicle wall rather just listen for the notification to know there's a call in queue
Theresa Kennedy 25 minutes ago in RingCentral Analytics 0 New

Poly E550 Expansion Module Limitiations

I have a bunch of Poly E550 phones I bought from Ring Central and I purchased the Poly Expansion module as well. Unfortnately, the expansion module doesn't really work because you can only add up to 48 total lines through Ring Central, although th...
The Doan Law Firm about 1 hour ago in Developer Platform and APIs 0 New

add Agencyzoom as an intehrated app

add agencyzoom as an integrated app.
Aissa Chanel Triassi about 3 hours ago in RingCentral Integrations 0 New