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Support Jabra Suite and Jabra Headsets

Can we please get integration with the Jabra Suite (as a soft phone) so we can support the physical buttons on the headsets for call hang up / mute / busy light. I am speaking specifically to the Jabra Evolve line of headsets.
almost 3 years ago in RingCentral Phone 3 Already exists

Case - Automate Alerts Notifying RC Tech Support When Attachments Are Added

It is really annoying when I have to go in and add a comment "Adding Attachments" when I attach screenshots, logs, and other information. This is a great opportunity for an automated notification once an attachment is added so customers don't need...
Elizabeth Witte 7 months ago in RingCentral Admin Portal 3 Already exists

Fax: Increase file attachment size limit.

FAXING: increase attachment size from 20 MB to 30MB, since most scanners scan to the full capacity around 30MB per max load of scanned documents
almost 3 years ago in RingCentral Phone 3 Already exists

Voicemail Metrics

Need a metric on how many calls go to voicemail and what time of day they are going to voicemail. This will help determine staffing.
Megan N 18 days ago in RingCentral Analytics 1 Already exists

Company Wide Call/SMS/Fax blocking

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers...
Guest over 2 years ago in RingCentral Admin Portal 8 Already exists

Ability to change analytics time zone as needed

Would be great to update Avaya analytics eg. Performance reports time zone without changing the time zone of the user profile. This is needed for admins, supervisors and managers that deal with team members in different time zones. Use case: check...
Stephanie Rensburg 29 days ago in RingCentral Analytics 1 Already exists

Add a call log for a video meeting

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.
Guest over 1 year ago in RingCentral Analytics / RingCentral Video 0 Already exists

Include Chart in Analytics Subscription

When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscripti...
Vincent Martinez 2 months ago in RingCentral Analytics 1 Already exists

track how many rings the phone has before it is answered on average

We want to know that our sales staff are answering the phone quickly. It would be great to track this.
Guest 11 months ago in RingCentral Analytics 1 Already exists

Indicator on RingCentral App for Failed SMS Sent

Hi Team, Please have or put an indicator to RingCentral app so that we can easily check if the SMS we sent is failing. Right now it is not showing any error message
Guest over 1 year ago in RingCentral Web/Desktop App 2 Already exists