Skip to Main Content

All ideas

Showing 56

Retain Caller ID information regardless of blind/warm transfer type

When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.
Rob Fox about 2 months ago in Hardware 23 Needs more information

Automatic Quarterly Export of Analytics

The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year. An automated export ...
Paul Dobbs 9 days ago in RingCentral Analytics 1 Needs more information

Call Report for Dropped Calls

Call Report for Dropped Calls
Mark Simons about 1 month ago in RingCentral Analytics 3 Needs more information

voicemail response time

Add columns to the LOB analytics to display length of time voicemail sits in "new status"- average, max and minimum. This would help us monitor staff response time to inbound calls that go to voicemail.
Katy O'Connell 26 days ago in RingCentral Analytics 0 Needs more information

Fix your call reports

To work
William Molen about 1 month ago in RingCentral Analytics 0 Needs more information

Please develop a "simple mode"

Please develop a "simple mode" for the new app with GUI very similar to the Ring Central Phone App (which is highly usable and robust). things like dialer, messages, favorites, hud need to be accessible with a single click. hotkey: please allow fo...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Needs more information

Automatic start of conferences / meetings

When a meeting is scheduled, all registered participants should be called automatically. If I am a participant in a meeting but was not present at the start of the meeting, the client should display that a meeting is currently running and that I h...
Manfred Horsch about 1 year ago in RingCentral Video 1 Needs more information

Play announcement "press 1" on call Queue

we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment....
PCPLUS NETWORKS over 2 years ago in RingCentral Web/Desktop App 6 Needs more information

Selective application of global filters

We would like to be able to change the dates globally on a dashboard without also having to change hours or days of the week for day segmentation analysis.
Katie Lopez about 2 months ago in RingCentral Analytics 1 Needs more information

Audible Chat Notification

It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile
Wendy Bush over 1 year ago in RingCentral Web/Desktop App 3 Needs more information