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Retain Caller ID information regardless of blind/warm transfer type

When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.
Rob Fox 8 months ago in Hardware 24 Needs more information

Number in Use Report

Currently we have access to the Company Numbers report. We need that same format to reflect All numbers assigned to our account (both in use and in inventory).
Greg Stachovic 6 months ago in RingCentral Analytics 1 Needs more information

Please develop a "simple mode"

Please develop a "simple mode" for the new app with GUI very similar to the Ring Central Phone App (which is highly usable and robust). things like dialer, messages, favorites, hud need to be accessible with a single click. hotkey: please allow fo...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Needs more information

Play announcement "press 1" on call Queue

we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment....
PCPLUS NETWORKS about 3 years ago in RingCentral Web/Desktop App 9 Needs more information

Use Personal Mobile Numbers for Ringout Caller ID

Use Personal Mobile Numbers for Ringout Caller ID
Maribel Lopez 5 months ago in RingCentral Mobile App 0 Needs more information

Call Report for Dropped Calls

Call Report for Dropped Calls
Mark Simons 8 months ago in RingCentral Analytics 3 Needs more information

Automatic start of conferences / meetings

When a meeting is scheduled, all registered participants should be called automatically. If I am a participant in a meeting but was not present at the start of the meeting, the client should display that a meeting is currently running and that I h...
Manfred Horsch over 1 year ago in RingCentral Video 1 Needs more information

Report on the Duration of How Long a Call is Monitored

To be able to know how long a call has been monitored for the productivity of quality auditors. Apart from being part of the Reports/Analytics, it should also be available for Salesforce Task Object
Jorge Mico 6 months ago in RingCentral Analytics 0 Needs more information

Be able to allow/restrict video recordings for RingCentral Video to certain users

Be able to allow/restrict video recordings for RingCentral Video to certain users
Rona Orenstein over 2 years ago in RingCentral Admin Portal / RingCentral Video 2 Needs more information

RingCentral Classic Had a Much Better Interface

Whether for Tasks or Teams, RingCentral Classic was the backbone of our company communication, but the new app is terrible. In RC Classic, far fewer clicks were required to get from one place to another (there are now two left columns in the new R...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Needs more information