1022 results found

1. Change the Green Bar to a clickable arrow in Salesforce Integrated toolbar for Contact Center

   The Green bar within the Salesforce Integrated toolbar for Contact Center is used to expose the call controls for the active call (see attached screen shot). The green bar only moves when the cursor hovers over the bar and goes back when the cursor is moved. This is causing confusion for agents when they use the app because often the bar doesn't move as expected when the cursor is hovered over the bar or is moved away from the bar.It would be easier to use if the arrow on the green box was actually a clickable field indicating whether to move the green bar in one direction or the other to expose the underlying call call controls.

   The Green bar within the Salesforce Integrated toolbar for Contact Center is used to expose the call controls for the active call (see attached screen shot). The green bar only moves when the cursor hovers over the bar and goes back when the cursor is moved. This is causing confusion for agents when they use the app because often the bar doesn't move as expected when the cursor is hovered over the bar or is moved away from the bar.It would be easier to use if the arrow on the green box was actually a clickable field indicating whether to… more

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   Future Consideration  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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2. Export Reports to Google Sheets

   Request is the ability to export a canned, ad-hoc, or custom report from Contact Center to Google Sheets.
   InContact > Reporting > Export to Sheets

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   Future Consideration  ·  0 comments  ·  Contact Center  ·  Delete…  ·  Admin →
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