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1197 results found

  1. Comprehensive report that matches the total figures from both the inbound queue and agent activity interaction reports.

    The customer needs a comprehensive report that matches the total figures from both the inbound queue and agent activity interaction reports.

    1 vote

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    New  ·  0 comments  ·  RingCX  ·  Admin →
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  2. In my Schedule the Agenda sidebar, could we get it to show somewhere an Agent's assigned activity in the SHIFT TYPE. Currently If we set Activity as shift type, then it’s not showing EMAIL in the agenda.

    However, if we set as activity (EMAIL) within shift, it’s visible like below showing Email in the agent sidebar

    1 vote

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  3. option to on and off the automatic call recording announcement if they already have their company greeting recording so it will not paly the announcement twice.

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  4. As part of the Contact Center’s audio file upload process, It is requested that a feature be implemented to automatically convert any input audio file into the required 64 kbps bit rate format. This would greatly enhance user convenience, particularly in time-sensitive situations such as emergencies where quick file conversion is needed.

    1 vote

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  5. Enable syncing of contact/address book across all users
    hi jess this doesnt work can you please contact me

    1 vote

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  6. User wants to have Dashboard Overview the same as what RingEX have (https://support.ringcentral.com/article-v2/Intro-to-the-Overview-dashboard.html?brand=RingCentral&product=RingEX&language=en_US)

    Currently, we only have Historical Dashbord Overview which is not what the customer is expecting.

    1 vote

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  7. As an insurance company, we are required to retain the entire content of our emails to/from our customers. This means having a Print option where we can print the entire email chain and attachments to an image printer or PDF. This is a critical feature that is holding up moving exclusively to RC Email Routing.

    1 vote

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  8. 1 vote

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  9. 1 vote

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    New  ·  0 comments  ·  RingCX Digital Only  ·  Admin →
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  10. Audit Trail - Ability to view the audit trail for 1 year or more

    1 vote

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  11. Currently migrating from the Puzzel Contact Centre to RingCentral. Puzzel provides global values where you can add multiple choices (e.g. a switch statement). You can add these switches to any call flow and apply logic and flow routes based on the current value of the switch item. We use these for multiple scenarios, major incidents affecting operational centres, monitoring centres. If a switch is set to 'incident' scenario, several call flows have different logic and will allow for longer wait times, different escalation routes, or routes to different queues or 'on call' technicians. We also have regional and divisional switches…

    1 vote

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  12. Admin wants to have agents a capability to pause or disable a recording if they are speaking to their manager.

    1 vote

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  13. Feature Request: Option to generate a report that has the hold frequencies or the number of times that each call was placed on hold by the agent.

    1 vote

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  14. We would like to have an option to have agents stay on Available status when Rejecting Calls in RingCX

    1 vote

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  15. 1 vote

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    1. Inconsistent User Expectations Most users are accustomed to search functions (e.g., on Google, file systems, or applications) that are case-insensitive. Forcing them to match the exact case creates unnecessary friction. Users might not remember the exact case used when inputting keywords or metadata, leading to repeated failed searches.
    2. Reduced Efficiency Case-sensitive searches require more precision, which slows down the user experience. For example, searching for "Interview" might fail if the actual data is labeled as "interview," causing users to spend extra time troubleshooting or retrying searches.
    3. Increased Error Rate Capitalization errors are common, especially in fast-paced or high-stress environments. A…
    1 vote

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  16. 1 vote

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  17. make the incoming ring volume loud enough to hear without having to wear the headset all of the time because some people don't have to nor do they want to wear them all day long. It's strange that you can adjust it on the app, but it doesn't do a thing for Ring CX. Why don't they work together? I can have my direct calls ring through my speaker, but not the Ring CX calls? That makes no sense and no one can seem to find a solution.

    1 vote

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  18. When an agent is logged in and moved to another queue they should not have to log out and back in for supervisor to see the agent in the other queue.

    1 vote

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  19. RCX - the ability to forward calls to the external numbers on a user level like what we have in MVP

    1 vote

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