1. Unified Communication View

We understand how a consolidated view of call logs and message threads—similar to WhatsApp’s conversation flow—would greatly enhance communication tracking. Your suggestion to display calls and messages chronologically within a single thread, complete with timestamps, is an excellent idea and will be shared with our Product Management team for consideration in future updates.

1. Search and Contact Display

We agree that presenting all communication history (calls, voicemails, and messages) in a single, unified search view would improve usability. Our team is exploring ways to streamline this experience to reduce fragmentation and enhance productivity.

1. Contact Editing Experience

We recognize the need for a more efficient workflow when editing contact information. Your feedback regarding the current multi-step process has been noted and will be forwarded to our development team as part of ongoing usability enhancements.

1. Call Log Clarity

Your suggestion to implement a dedicated tab or filter for missed calls is practical and aligns with our goal of improving accessibility and follow-up efficiency. This has been shared with our UI/UX design team for further review.

1. Simplification of Call Labels

We appreciate your observation about reducing visual clutter by simplifying labels such as “Incoming” and “Outgoing.” Streamlining the interface is a priority for us, and feedback like yours helps guide these improvements.

1. UI/UX Modernization

We acknowledge your comments regarding the app’s overall look and feel. A refreshed, intuitive design is an ongoing focus, and your suggestions will be taken into account as we work to deliver a more modern and polished experience.

1. Caller Identification for Outgoing Calls

We understand the confusion caused when recipients see the registered company name instead of the intended caller ID. While outbound Caller ID behavior is influenced by carrier policies, we are exploring options to give users more control over what is displayed.