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6 results found

  1. Report on number of emails\interactions created per domain for a channel

    We would like to report on the numbers of emails\interactions received per domain within an email on Engage Digital for a specified time period. For example we would select a channel, choose a time frame (for example the last 30 days) and the report would provide us data on how many emails were received from an @boeing.com, @amazon.com, @travelctm.com, or @gmail.com address. This could be a prebuilt report or functionality to do so via Advanced Analytics\Dashboard. Currently we can export raw data and manually work with it to find to find this information.

    1 vote

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    Future Consideration  ·  0 comments  ·  RingCX Digital Only  ·  Admin →
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  2. Give possibility to calculate the SLA on FB Messenger over all responses, not only the on the first response.

    I'd like to know the service level from the first response to the last response. How quick are we to respond to the customer requests. Actually, I can get from Dimelo the Average Time of Response, but I'd like to know how many responses were given within 30 seconds, and how many responses are given after the treshold of 30 seconds. And I want this information on all messages, not only on the first response. Is it possible to display this calculation of the SLA?

    25 votes

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    Future Consideration  ·  2 comments  ·  RingCX Digital Only  ·  Admin →
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  3. Delete conversation history from customer side

    add a new option or button to delete chat history from customer side

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCX Digital Only  ·  Admin →
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  4. Add change forum category for Khoros/Lithium connector

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX Digital Only  ·  Admin →
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  5. Synchronize a single address for each Google My Business source connected to the platform

    When connecting a Google My Business source to Engage Digital, we would like users to be able to synchronize a limited number of addresses in the "locations to synchronize" field, so that they only receive messages from those addresses, and not all messages attached to the GMB account.In our case, users must be able to register a single address in the "Locations to synchronize" field without other addresses being uploaded automatically.

    1 vote

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    Future Consideration  ·  0 comments  ·  RingCX Digital Only  ·  Admin →
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  6. Add send voice note option in the SDK

    It's helpful for the customers instead of typing their inquiries. Also, the chatbot can handle it so it's an advantage

    3 votes

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