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5 results found

  1. Leverage RingCentral SMS API for a fully integrated SMS channel in RingCentral Contact Center (Nice CXOne)

    Leverage RingCentral's SMS APIs to integrate a native SMS channel within RingCentral Contact Center so that customers leveraging SMS interactions within RingCentral Contact Center can use RingCentral's SMS as the transport/provider.

    18 votes

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    Future Consideration  ·  0 comments  ·  Contact Center  ·  Admin →
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  2. RCCC & MVP - Allow to ratio of CC to MVP mapping to not solely be 1:1

    7 votes

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  3. Change to SFDC Integration so that the agent MUST create a contact/account record before they can close out an interaction

    The ability to dictate that, If a caller is not in SFDC today, an agent MUST create a contact/account record before they can close out an interaction.

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center  ·  Admin →
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  4. RCCC / Pulse: Reporting & Statistics for Pulse alerts

    14 votes

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    Future Consideration  ·  0 comments  ·  Contact Center  ·  Admin →
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  5. Pulse - Clone other user's pulse alerts

    At present in Pulse you can clone your own Pulse alerts, but when viewing other user's alerts, you are not presented with the option to clone. This makes the sharing of good configuration more difficult. Would be helpful to be able to extend clone ability to other user's alerts.

    5 votes

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