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How can we improve RingCentral?

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3 results found

  1. Allow editing of Call Detail Record info instead of manual pass

    Allow editing of Call Detail Record info instead of manual pass.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Revamp RingCX Business Hours Override

    Currently, the interface for the Business Hours Override settings can be super confusing to set up, and it's unclear to users how the settings will function once enabled.

    Instead of defining times for the override to not kick in, the interface should have you specify the times it should actually kick in. Also, the override shouldn't knock out the business hours for the whole day but only apply to the specified timeframe in the configuration.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Unneeded Global Audio Files

    There are several unneeded and unprofessional audio files included in the Global Audio Files library. These either need to be removed by RingCentral or allow deletion from our CX instances.

    For example, one file says "You are eligible to receive your Shell gift card" and other states "you can have lower rates on your electric bill".

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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