Agent Idle Timer
Like an option for users to keep their idle time when in que. Use Case is we have associates in sales that can be waiting for call say waiting for 5 min and next in line to get the next call from a que. Issue is they can get a call directly and that will restart timer to get a queue call. Like to have it so a direct call won't restart the timer and move them to last in line. This is in both Max Agent and Cx One Agent.
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Marcus
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