I would like to see integrated script support in digital queues (specifically Live Chat / Messaging) within RingCX.

Current Behavior:
Integrated scripts are available for voice queues, allowing agents to see contextual CRM data (such as a customer account link or customer identifier) within the agent interface during an interaction. However, this functionality is not available for digital/messaging queues. Scripts configured in Script Designer / Script Studio do not surface in the agent panel for digital interactions.

Requested Behavior:
Extend integrated script support to digital queues so that agents handling Live Chat interactions can access the same CRM context they would in a voice interaction — specifically, the ability to retrieve a customer identity field and display a direct link or relevant account information within the agent interface.

Use Case:
Our agents need to quickly reference CRM records (hosted in NetSuite) while handling live chat interactions. Without integrated script support, agents must manually search for the customer in a separate system, which increases handle time and reduces the quality of the customer experience.

This capability already exists for voice queues, so extending it to digital channels would bring feature parity and significantly improve the digital agent workflow.