64 results found
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SMS Logs Filter by Department
It would be helpful to add Department to the filtering options in the SMS Logs under Reports. In addition the ability to download what is filtered would be much more efficient than parsing in Excel.
4 votes -
Call routing that feature that will go back to the top once it's at the bottom
The customer would like a feature wherein a routing system works that will go back to the top once it's at the bottom.
3 votes -
Have the option on the call queue to modify fix in order to ring groups
Allows admin users to modify the call queue ring settings to have an option to create ring groups under fix in order
2 votes -
Customized Statuses Organizational Wide
It would be beneficial to be able to set customizable statuses beyond the generic canned statuses, like Out to Lunch, Vacation, etc. That could be setup organizationally wide per account. In addition, if there could be multiple voicemail options that would sync based on status setting, i.e. Status set to Vacation and greeting would advise caller out on Vacation, or In A Meeting. Instead of users having to re-record their main voicemail greeting every time. Thank you.
2 votes
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