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  1. System schedules accessible via Queues, channels, IVR

    System schedules accessible via Queues, channels, IVRs.

    Have the ability to create schedules/holidays on the Admin portal then apply them to queues, digital channels, and IVR call flows. Having to manually create schedules in each of these categories is a lot of work. Also having to create custom routing in the IVR designer is a lot of time.

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    Future Consideration  ·  1 comment  ·  Admin Portal  ·  Admin →
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